Remote Senior HVAC Installation Specialist

Placements24; Johannesburg; Hybrid; ZAR 500,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Generous leave

Remote work

Access to HVAC tech

Virtual team support

Job summary

Placements24 is seeking a Remote Senior HVAC Installation Specialist in South Africa to guide customers and field technicians through complex HVAC installations and troubleshooting. You will analyze data, prepare documentation, and collaborate with engineering to improve product performance.

The role emphasizes remote diagnostics, virtual training, and strong communication skills to ensure high client satisfaction and adherence to safety standards.

Qualifications

• Proven experience as HVAC technician or installer.
• Deep knowledge of HVAC systems, refrigerants, electrical components and controls.
• Excellent diagnostic and problem-solving abilities.
• Strong communication and customer service skills.
• Experience with remote diagnostics and CRM tools.

Responsibilities

• Provide expert remote technical support for HVAC installations, configuration and troubleshooting.
• Lead virtual training sessions for customers and field teams on operation and best practices.
• Analyze diagnostic data and feedback to identify root causes and implement solutions.
• Create and maintain installation guides, troubleshooting manuals and knowledge base articles.
• Collaborate with engineering to provide product feedback and improvements.
• Manage a caseload of inquiries with timely, satisfactory resolutions.
• Stay current with industry trends, technologies and safety regulations.
• Ensure all installations meet safety standards and company policies.

Skills

HVAC installation

Diagnostics

Communication

Remote support

Customer service

Education

HVAC certifications

Tools

Remote diagnostics

Video conferencing

CRM software

Job description

About the Role

Our client, a leading innovator in smart home climate control systems, is seeking a highly skilled and motivated Remote Senior HVAC Installation Specialist to join their dynamic virtual team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in guiding our customers and field technicians through complex installations, troubleshooting, and maintenance procedures for our cutting-edge HVAC solutions. This role demands a deep understanding of HVAC systems, excellent communication skills, and a proactive approach to problem-solving. You will be a key player in ensuring customer satisfaction and upholding the reputation of our client as a provider of high-quality, reliable climate control technology. The ideal candidate is passionate about technology, thrives in a remote work environment, and possesses a strong commitment to delivering exceptional support and service.

Key Responsibilities

• Provide expert remote technical support for the installation, configuration, and troubleshooting of advanced HVAC systems.
• Conduct virtual training sessions for customers and field installation teams on system operation and best practices.
• Analyze diagnostic data and customer feedback to identify root causes of technical issues and implement effective solutions.
• Develop and maintain comprehensive documentation, including installation guides, troubleshooting manuals, and knowledge base articles.
• Collaborate with engineering and product development teams to provide feedback on product performance and areas for improvement.
• Manage a caseload of technical inquiries, ensuring timely and satisfactory resolution for all customer concerns.
• Stay up-to-date with the latest industry trends, technologies, and regulations related to HVAC systems.
• Ensure all installations adhere to safety standards and company protocols.

Requirements

• Proven experience as an HVAC technician or installer, with a strong emphasis on complex system installations.
• In-depth knowledge of various HVAC system types, refrigerants, electrical components, and control systems.
• Excellent diagnostic and problem-solving skills with a keen eye for detail.
• Exceptional communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Proficiency in using remote diagnostic tools, video conferencing platforms, and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant trade certifications or qualifications in HVAC technology are highly desirable.
• A dedicated home office setup with reliable high-speed internet is mandatory for this fully remote position.

Benefits

• Competitive annual salary of ZAR.
• Comprehensive health insurance package.
• Opportunities for continuous professional development and training.
• Generous leave allowance.
• Access to the latest HVAC technology and tools.
• Work-from-home flexibility, eliminating commute times and costs.
• Be part of a forward-thinking company at the forefront of smart home technology.
• Supportive and collaborative virtual team environment.