Remote Field Service Technician - HVAC Systems

Placements24; Durban; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training & certifications

Remote work tools access

Job summary

Placements24 is seeking a dedicated Remote Field Service Technician specializing in HVAC systems. Operate from a home office to support nationwide clients using remote diagnostics and virtual collaboration to guide on-site teams or troubleshoot issues.

The role emphasizes strong communication, independent work, and delivering high uptime for critical climate control infrastructure. EPA 608 certification is required, with BMS experience a plus.

Qualifications

• 5+ years hands-on HVAC servicing and repair experience.
• EPA Section 608 Universal certification required.
• Experience with remote diagnostics and virtual support.
• Strong communication and time-management skills.

Responsibilities

• Provide remote technical support for commercial/industrial HVAC systems.
• Use remote tools to diagnose faults and guide on-site techs.
• Develop troubleshooting guides and SOPs for common issues.
• Communicate clearly with field technicians during service calls.
• Analyze performance data and suggest preventive maintenance.
• Generate service reports detailing findings and actions.
• Maintain knowledge base on HVAC tech and regs.
• Escalate complex issues to engineering when needed.
• Contribute to improving remote support processes.
• Ensure timely resolution to maintain customer satisfaction.

Skills

HVAC systems

Remote diagnostics

Diagnostics remotely

Communication skills

Time management

Education

HVAC Certification

Tools

Remote access tools

Diagnostic software

Job description

About the Role

Our client, a global leader in climate control solutions, is actively seeking a dedicated and experienced Remote Field Service Technician specializing in HVAC systems. This position is crucial for providing expert technical support, diagnostics, and repair services to our diverse client base across the nation. As a fully remote role, you will operate from your home office, utilizing advanced remote diagnostic tools and virtual collaboration platforms to guide on-site technicians or directly troubleshoot complex issues. Your expertise in HVAC systems, coupled with your ability to communicate effectively in a virtual setting, will be paramount to maintaining the highest levels of customer satisfaction and operational uptime for our client's essential climate control infrastructure.

Key Responsibilities

• Provide remote technical support and expert guidance for the installation, maintenance, and repair of commercial and industrial HVAC systems.
• Utilize remote diagnostic tools and software to identify system faults, performance issues, and potential failures.
• Develop detailed troubleshooting guides and standard operating procedures for common HVAC issues.
• Communicate effectively with on-site field technicians, providing clear, step-by-step instructions and support during service calls.
• Analyze system performance data and recommend proactive maintenance strategies to prevent future breakdowns.
• Generate comprehensive service reports detailing diagnoses, resolutions, and recommended actions.
• Maintain an up-to-date knowledge base of HVAC technologies, refrigerants, and regulatory requirements.
• Escalate complex technical challenges to engineering or product development teams when necessary.
• Contribute to the continuous improvement of remote support processes and tools.
• Ensure timely and effective resolution of customer issues to maintain high satisfaction levels.

Requirements

• A minimum of 5 years of hands-on experience in servicing and repairing commercial and industrial HVAC systems.
• In-depth knowledge of refrigeration cycles, electrical systems, and control logic for HVAC equipment.
• Proficiency in using diagnostic equipment and software, including specialized remote access tools.
• Strong understanding of HVAC system design principles and best practices.
• Excellent analytical and problem-solving skills, with the ability to diagnose complex issues remotely.
• Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts.
• Ability to work independently and manage time effectively in a remote work environment.
• Relevant HVAC certifications (e.g., EPA Section 608 Universal) are required.
• Experience with Building Management Systems (BMS) is a strong asset.
• Must have a stable internet connection and a suitable home office environment for remote work.

Benefits

• Attractive salary package reflecting your expertise.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and company holidays.
• Opportunities for advanced training and certifications in cutting-edge HVAC technology.
• Access to state-of-the-art remote diagnostic tools.
• Supportive remote work culture fostering collaboration and growth.
• Performance-based incentives and bonuses.