Remote HVAC Diagnostic Specialist

Placements24; Gqeberha; Hybrid; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Remote work

Health insurance

Laptop provided

Home office allowance

Training opportunities

Flexible hours

Job summary

Placements24 is recruiting a Remote HVAC Diagnostic Specialist for a national leader in smart home tech in South Africa. The role is fully remote, diagnosing residential and light commercial systems using diagnostic software and client data, with support to on-site technicians when needed.

You will analyze sensor data, guide customers through steps, maintain knowledge base, and collaborate with engineering.

Qualifications

• Minimum of 5 years hands-on HVAC experience or in a similar technical support role.
• Strong diagnostic skills for residential and light commercial HVAC systems (furnace, AC, heat pumps).
• Proficiency with diagnostic software and tools; ability to interpret sensor data and error codes.

Responsibilities

• Provide remote technical support and diagnostics for HVAC systems.
• Analyze data from HVAC devices and software to identify root causes of malfunctions.
• Guide customers through troubleshooting steps via phone and digital channels.

Skills

Diagnostic skills

Remote communication

Data analysis

Education

HVAC certifications (EPA 608 Universal)

Tools

Diagnostic software

CRM systems

Job description

About the Role

Our client, a national leader in smart home technology and integrated climate control solutions, is seeking a highly skilled Remote HVAC Diagnostic Specialist to join their rapidly expanding virtual support team. This fully remote position offers the unique opportunity to leverage your expertise in HVAC systems without the need for on-site travel. You will be responsible for remotely diagnosing complex issues with residential and light commercial HVAC systems using advanced diagnostic software and customer-provided information. The role requires an exceptional ability to troubleshoot, analyze data, and communicate technical solutions clearly to both end-users and on-site field technicians. This is an ideal role for an experienced HVAC professional who thrives in a remote setting and excels at problem-solving through analysis and communication. The position is based with our client supporting operations that impact regions including Port Elizabeth, Eastern Cape. We are looking for analytical and communicative individuals passionate about remote support.

Key Responsibilities

• Provide remote technical support and diagnostics for a wide range of HVAC systems, including heat pumps, air conditioners, and furnaces.
• Analyze data from connected HVAC devices and diagnostic software to identify root causes of malfunctions.
• Guide customers through troubleshooting steps and basic diagnostic procedures via phone and digital communication channels.
• Communicate complex technical issues and solutions clearly and concisely to customers and field service technicians.
• Develop and maintain a knowledge base of common HVAC issues and their resolutions.
• Collaborate with product development and engineering teams to provide feedback on system performance and identify areas for improvement.
• Document all diagnostic findings, customer interactions, and resolutions in the CRM system.
• Stay up-to-date with the latest HVAC technologies, diagnostic tools, and industry best practices.
• Manage multiple diagnostic cases simultaneously, prioritizing effectively to ensure timely resolution.
• Assist in training new remote support team members on diagnostic procedures and tools.

Requirements

• Minimum of 5 years of hands-on experience as an HVAC technician or in a similar technical support role.
• Strong diagnostic skills for residential and light commercial HVAC systems (e.g., furnace, air conditioning, heat pumps, ventilation).
• Proficiency with diagnostic software and tools, including ability to interpret sensor data and error codes.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Experience working remotely or in a virtual team environment is preferred.
• Comfortable using various communication platforms (e.g., Slack, Zoom, email) and CRM systems.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• Relevant HVAC certifications (e.g., EPA Section 608 Universal) are highly desirable.
• Must have a reliable internet connection and a dedicated workspace suitable for remote work.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement.
• Comprehensive health, dental, and vision insurance plans.
• Company-provided laptop and necessary software licenses.
• Opportunities for advanced training and certification in smart home and HVAC technologies.
• Allowance for home office setup and internet costs.
• Flexible working hours within defined operational windows.