Senior HVAC Systems Technician (Remote)

Placements24; Centurion; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Professional development

Job summary

Placements24 seeks a Senior HVAC Systems Technician for a remote-first engineering team. You will diagnose, calibrate, and maintain HVAC control systems remotely across residential and commercial properties, with emphasis on proactive maintenance and energy efficiency.

Collaboration with software developers and support staff will enhance service delivery. The ideal candidate brings solid experience in control systems, BACnet/Modbus, and strong remote communication skills to troubleshoot issues

Qualifications

• Proven experience with HVAC control systems and smart building tech.
• Able to diagnose complex issues remotely.
• Familiar with BACnet and Modbus protocols.
• Strong communication to explain technical concepts clearly.

Responsibilities

• Remotely diagnose and resolve HVAC control system issues.
• Provide expert remote support to field teams during setup and commissioning.
• Develop clear troubleshooting procedures and guides.
• Analyze data to optimize energy efficiency and plan maintenance.
• Maintain records of configurations and resolutions in CRM.
• Stay updated on HVAC tech and remote diagnostic tools.

Skills

HVAC systems

Remote diagnostics

Troubleshooting

Communication

Remote collaboration tools

Education

HVAC trade certification

Tools

BACnet

Modbus

Diagnostic software

Remote access tools

Job description

About the Role

Our client is a leading innovator in smart home and building management systems, seeking a highly skilled and motivated Senior HVAC Systems Technician to join their expanding remote-first engineering team. This pivotal role focuses on the remote installation, configuration, and ongoing maintenance support of sophisticated heating, ventilation, and air conditioning (HVAC) control systems deployed across residential and commercial properties. You will be instrumental in ensuring the seamless operation and optimal performance of cutting-edge environmental control solutions, leveraging your expertise to troubleshoot complex issues and provide unparalleled technical guidance to field teams and end-users alike. The ideal candidate thrives in a dynamic, virtual environment, possesses exceptional diagnostic abilities, and is passionate about delivering exceptional service from a distance. This position offers the unique opportunity to shape the future of smart building technology without the constraints of traditional office-based work, allowing for greater flexibility and a truly global perspective. You will collaborate closely with cross-functional teams, including software developers and customer support specialists, to continuously improve our product offerings and service delivery. The focus is on proactive problem-solving and remote diagnostics, ensuring client satisfaction and system reliability.

Key Responsibilities

• Remotely diagnose, troubleshoot, and resolve complex technical issues related to HVAC control systems, including smart thermostats, zone controllers, and integrated building management platforms.
• Provide expert remote support and guidance to field installation teams during the setup and commissioning phases of new systems.
• Develop and document clear, concise troubleshooting procedures and technical guides for both internal teams and external clients.
• Analyze system performance data to identify potential issues, optimize energy efficiency, and recommend proactive maintenance strategies.
• Conduct remote virtual inspections and system health checks to ensure optimal functionality and adherence to design specifications.
• Collaborate with the product development team to provide feedback on system performance and suggest improvements for future iterations.
• Manage and prioritize a queue of support tickets, ensuring timely and effective resolution of all HVAC system-related queries.
• Maintain accurate records of all support activities, system configurations, and resolutions in the company's CRM system.
• Stay abreast of the latest advancements in HVAC technology and remote diagnostic tools to enhance service capabilities.

Requirements

• Proven experience as an HVAC technician with a strong emphasis on control systems, automation, and smart building technology.
• Demonstrated ability to diagnose and troubleshoot complex HVAC system malfunctions remotely.
• Proficiency with various HVAC control protocols (e.g., BACnet, Modbus) and diagnostic software.
• Excellent understanding of heating, ventilation, and air conditioning principles.
• Strong technical aptitude and the ability to interpret complex wiring diagrams and technical manuals.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to a non-technical audience.
• Self-motivated with a high degree of discipline and the ability to work independently in a remote setting.
• Proficiency in using remote access tools and collaboration software (e.g., Zoom, Teams, TeamViewer, AnyDesk).
• Relevant trade certifications or qualifications in HVAC or a related field are highly preferred.
• A stable internet connection and a dedicated home office setup are essential for this role.

Benefits

• Competitive annual salary package designed to attract top talent in the industry.
• Comprehensive health, dental, and vision insurance plans to support your well-being.
• Generous paid time off (PTO) policy, including vacation days, sick leave, and public holidays.
• Opportunities for professional development and continuous learning through online courses and workshops.
• A flexible remote work environment that promotes work-life balance and autonomy.
• Access to the latest technology and tools to perform your job effectively.
• Contribution to a dynamic and innovative company culture focused on cutting-edge technology.