Remote Senior Community Support Lead

Placements24; KwaZulu-Natal; Remote; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly

Professional development

Job summary

Placements24 in South Africa seeks a Senior Community Support Specialist to join a fully remote, mission-driven team. You will deliver compassionate support to diverse community members, conduct assessments, and develop tailored plans from your home office.

You will collaborate with social workers, mentor junior staff, facilitate access to resources, and run workshops on mental health, parenting, and financial literacy.

Qualifications

• Bachelor degree in Social Work, Psychology, Sociology, or related field.
• Minimum 5 years in community support or social services.
• Experience in case management and needs assessment.
• Proficient with Zoom, Slack, and Microsoft Teams.
• Strong listening, empathy, and interpersonal skills.

Responsibilities

• Provide emotional, practical, and informational support to individuals and families.
• Conduct needs assessments and develop individualized support plans.
• Facilitate access to community resources and programs.
• Deliver workshops on mental health, parenting, and financial literacy.
• Maintain confidential client records on our secure digital platform.
• Collaborate with social workers, counselors, and healthcare professionals.
• Mentor and support junior community staff.
• Advocate for clients within systems and organizations.
• Identify emerging community needs and propose service solutions.
• Contribute to continuous improvement of service delivery models.

Skills

Case management

Needs assessment

Empathy

Active listening

Time management

Remote work

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Zoom

Slack

Microsoft Teams

Job description

Placements24 in South Africa seeks a Senior Community Support Specialist to join a fully remote, mission-driven team. You will deliver compassionate support to diverse community members, conduct assessments, and develop tailored plans from your home office.

You will collaborate with social workers, mentor junior staff, facilitate access to resources, and run workshops on mental health, parenting, and financial literacy.