Remote Senior Catering Operations Lead

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Performance incentives

Home office setup support

Generous leave

Job summary

Placements24 is seeking a Senior Catering Operations Specialist to optimize and scale our catering partner network from a remote-first base. You will drive service quality, logistics coordination, and client satisfaction across regions, with Cape Town as a key operating context.

You will lead cross-functional projects, manage partnerships, analyze data, and develop playbooks for onboarding partners. A strong background in catering ops, supply chain, and partner management is essential for

Qualifications

• Minimum 8 years in catering operations or logistics with 3+ years in a senior role.
• Experience managing large networks of external partners or suppliers.
• Strong analytical, problem-solving and data interpretation skills.
• Excellent communication, interpersonal and remote stakeholder negotiation.
• Proficient with CRM, project management and data analysis tools.
• Self-motivated, organized and capable of remote work.
• Experience in food tech or online platforms is desirable.

Responsibilities

• Develop and implement scalable strategies for nationwide catering services.
• Manage and nurture a network of catering partners, upholding SLAs.
• Oversee end-to-end logistics of catering orders and client feedback.
• Analyze operational data to identify trends and improvement opportunities.
• Collaborate with sales, marketing and tech to ensure cohesive delivery.
• Create and refine playbooks and training materials for partners.
• Monitor partner performance and provide ongoing support.
• Stay updated on industry trends to drive process innovation.

Skills

Analytical skills

Problem solving

Communication skills

Negotiation skills

Partner management

CRM tools

Project management

Data analysis

Remote work

Stakeholder management

Tools

CRM

Project management tools

Data analytics tools

Job description

Placements24 is seeking a Senior Catering Operations Specialist to optimize and scale our catering partner network from a remote-first base. You will drive service quality, logistics coordination, and client satisfaction across regions, with Cape Town as a key operating context.

You will lead cross-functional projects, manage partnerships, analyze data, and develop playbooks for onboarding partners. A strong background in catering ops, supply chain, and partner management is essential for