Remote Senior Business Analyst Telecom Systems and Strategy

Placements24; East London; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Private health insurance

Generous annual leave

Online learning platforms

Bonus program

Job summary

Placements24 is seeking a Senior Business Analyst to join a fully remote telecoms team in South Africa. The role focuses on eliciting, analyzing and translating business and system requirements for CRM, Billing, OSS/BSS, and other telecom systems.

You will work with IT, operations and product teams, guide UAT, and drive process improvements in a remote, distributed setup. The ideal candidate has a Bachelor's degree and 5+ years in business analysis, strong stakeholder management, knowledge of

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, preferably in telecommunications.
• Experience in elicitation, documentation, and management of requirements.
• Knowledge of telecommunications processes, CRM, Billing, OSS/BSS, and related terminology.
• Proficiency with BA tools and methodologies (UML, BPMN).

Responsibilities

• Elicit, analyze, document, and manage business and system requirements for telecommunications projects.
• Conduct gap analyses between business needs and system capabilities.
• Develop functional specifications, user stories, and process flows.
• Facilitate workshops with stakeholders to gather requirements and validate solutions.
• Collaborate with developers, testers, and PMs throughout the project lifecycle.
• Assist in test plan and test case development and execution.
• Translate complex business requirements into actionable technical specs.
• Identify opportunities for process improvements and system optimization.
• Provide support for user acceptance testing (UAT).
• Act as liaison between business and technical teams.

Skills

Analytical thinking

Communication

Remote collaboration

Problem solving

Education

Bachelor's degree in relevant field

Tools

UML

BPMN

Job description

Placements24 is seeking a Senior Business Analyst to join a fully remote telecoms team in South Africa. The role focuses on eliciting, analyzing and translating business and system requirements for CRM, Billing, OSS/BSS, and other telecom systems.

You will work with IT, operations and product teams, guide UAT, and drive process improvements in a remote, distributed setup. The ideal candidate has a Bachelor's degree and 5+ years in business analysis, strong stakeholder management, knowledge of