Remote SaaS Onboarding Specialist

Hire Overseas; Johannesburg; Remote; ZAR 979,000 - 1,469,000; Full time

Job summary

Hire Overseas is seeking a Customer Onboarding Specialist for a 100% remote role. You will guide new clients through a structured setup process and serve as their go-to contact for follow-up product questions after setup, all within US business hours.

The role emphasizes clear communication, organization, and a patient, professional demeanor on video or phone calls. Responsibilities include leading one-hour onboarding calls, ensuring clients complete setup, handling post-onboarding questions,

Qualifications

• Proven experience in customer onboarding, account management, customer success, or a similar client-facing role.
• Strong verbal and written English communication skills with a clear, patient, and professional tone on calls.
• Organized and detail-oriented with strong follow-through on open customer questions and tasks.

Responsibilities

• Lead structured onboarding calls to guide new clients through the setup.
• Provide post-onboarding product support and answer follow-up questions.
• Document feedback and ensure onboarding status is accurately tracked.

Skills

Communication

Time management

Remote work

Onboarding

Video calls

Tools

CRM tools

Job description

Hire Overseas is seeking a Customer Onboarding Specialist for a 100% remote role. You will guide new clients through a structured setup process and serve as their go-to contact for follow-up product questions after setup, all within US business hours.

The role emphasizes clear communication, organization, and a patient, professional demeanor on video or phone calls. Responsibilities include leading one-hour onboarding calls, ensuring clients complete setup, handling post-onboarding questions,