Remote Retail CX Specialist - Delight Customers

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive annual salary

Remote work flexibility

Training & development opportunities

Software/tools provided

Job summary

Placements24 is seeking a dedicated Remote Retail Customer Experience Specialist to join a growing team, supporting Bloemfontein-based operations from anywhere. You will be the primary contact for customers across email, chat, and phone, ensuring every interaction reflects our commitment to exceptional service.

The ideal candidate has strong English communication, problem-solving skills, and experience with CRM systems.

Qualifications

• Experience in customer service or support in retail/e-commerce.
• Excellent written and verbal English communication.
• Strong problem-solving and customer-centric mindset.
• Proficient with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote setting.
• Home office setup with reliable high-speed internet.

Responsibilities

• Handle inquiries via email, live chat, and phone with professionalism.
• Provide accurate information about products, services, and policies.
• Resolve complaints aiming for first-contact resolution.
• Document all interactions in the CRM system.
• Identify recurring issues and provide feedback for improvements.
• Assist customers with orders, returns, and exchanges.
• Proactively engage to enhance the customer experience.
• Stay up-to-date with product knowledge and updates.
• Collaborate with team members to share best practices.

Skills

Customer service experience

English communication

Problem solving

Customer-centric mindset

Time management

Independent work

Education

High school diploma

Tools

CRM software

Helpdesk systems

Job description

Placements24 is seeking a dedicated Remote Retail Customer Experience Specialist to join a growing team, supporting Bloemfontein-based operations from anywhere. You will be the primary contact for customers across email, chat, and phone, ensuring every interaction reflects our commitment to exceptional service.

The ideal candidate has strong English communication, problem-solving skills, and experience with CRM systems.