Remote Property Manager: Owner & Tenant Experience Lead

Royal York Property Management, inc.; Cape Town; Remote; ZAR 351,000 - 421,000; Full time

Job summary

Royal York Property Management in Cape Town seeks an experienced Property Manager to oversee owner and tenant experiences across active residential files. Direct property-management experience is preferred but not required; strong account or client-service managers are encouraged to apply.

You will maintain CRM records, coordinate communications, manage multiple properties and files, and provide proactive updates to owners and tenants, ensuring nothing falls through the cracks in a high-volume

Qualifications

• Three to five or more years in property management or related client-ownership roles.
• Ability to manage multiple clients, properties or files simultaneously.
• Strong communication skills for owner, tenant or client concerns.
• Comfort with structured CRM and task-management systems.
• Excellent follow-up, documentation accuracy and organization.
• Calm under pressure in a high-volume environment.
• Professional judgment for complaints, escalations and deadlines.
• Ability to work independently during Eastern Time business hours.

Responsibilities

• Act as the main point of contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency, professionalism and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors and other service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Identify stalled files, missed follow-ups, client concerns and service problems before they escape.
• Escalate serious issues promptly and use sound judgment to protect client satisfaction.
• Support a structured, process-driven property-management experience from onboarding through ongoing management.

Skills

Property management

Account management

Client success

Relationship management

Communication skills

CRM familiarity

Task management

Tools

CRM system

Job description

Royal York Property Management in Cape Town seeks an experienced Property Manager to oversee owner and tenant experiences across active residential files. Direct property-management experience is preferred but not required; strong account or client-service managers are encouraged to apply.

You will maintain CRM records, coordinate communications, manage multiple properties and files, and provide proactive updates to owners and tenants, ensuring nothing falls through the cracks in a high-volume