Portfolio Manager (Commercial Property)

Ability Executive Recruitment; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Ability Executive Recruitment seeks a capable Property Manager to oversee tenant relations, credit control and building operations in a Cape Town commercial/office context.

You will manage tenant communications, lease processes, and collaboration with owners, contractors and internal teams to maintain service levels and cost efficiency.

Qualifications

• Matric or equivalent is required; tertiary qualification preferred.
• MRI/MDA experience is desirable for regulatory and process standards.
• 5-10 years of property management experience in commercial/office spaces.
• Experience with tenant relations, leasing support and cost control is expected.

Responsibilities

• Build relationships with tenants and external parties to ensure satisfaction.
• Manage customer service matters in line with company standards and SLAs.
• Find tenants and maintain relationships with them throughout occupancy.
• Improve communication and collaborate with other departments.
• Maintain required relationships with tenants, owners, contractors and others.
• Provide clear communication, presentations and reporting at forums.
• Credit control: monitor arrears and call tenants monthly.
• Negotiate options to collect outstanding amounts and document actions.
• Prepare files for Legal Handover when needed and action appropriately.
• Cost management and building operations: ensure properties are maintained.

Skills

Tenant relations

Customer service

Communication

Team collaboration

Reporting

Education

Matric

Tertiary qualification preferred

MRI/MDA experience

5-10 years property management experience (commercial/office)

Job description

Ability Executive Recruitment | Full time

Cape Town, South Africa | Posted on 28/08/2026

Buildrelationships with tenants, internal and external parties

• Manage customer service matters in line with company standards andwithin agreed service levels.
  
• Find tenants and maintain relationships with them
  
• Improve communication and work as a team with other departments.
  
• Achieve the required relationships with tenants, owners,contractors, and other external/internal parties.
  
• Clear communication, presentation, and reporting at various forums.
  

CreditControl and collections

• Watch arrears and call tenants to deal with issues on a monthlybasis
  
• Ensure tenants with material arrear balances are met to discussoptions in order to collect on outstanding amounts.
  
• Ensure files for Legal Handover are recommended, reviewed andactioned appropriately.
  

CostManagement and Building operations

• Ensure that buildings areformally inspected, managed and maintained in line with Company standards. Submitinspection forms as per requirements. Ensure vacant units are in a lettablecondition.
  
• Ensure maintenance concernsreported by tenants and in general are escalated internally and resolvedsuccessfully.
  
• Ensure the work done and qualityof services provided by outsourced contractors (e.g., cleaning, security, etc.)as well as maintenance teams are monitored and reviewed continuously.
  
• Review, evaluateand oversee signage at the buildings.
  
• Motivate upgrades and improvements to buildings wherethese are deemed necessary.
  
• Review and monitor water, electricity and other utility costs andservices provided.
  
• Monitor parking and access control and ensure collaboration withsupport (if relevant).
  
• Guide Leasing in terms of tenant retention and related aspects toconsider during leasing processes.
  
• Ensure risks are identified, reported, and managed
  
• Ensure operational and administrative policies, procedures andapprovals are followed.
  

Requirements

• Matric
  
• Tertiary qualification preferred
  
• MRI/MDA experience
  
• 5-10 years property management experience specifically in the commercial/office space