Remote People Operations Coordinator

Somewhere; Gauteng; On-site; ZAR 320,000 - 480,000; Full time

Job summary

Somewhere is seeking a People Ops Coordinator to independently handle routine people operations tasks and provide accurate information to clinicians and employees. You will manage records, follow up on requests, and escalate when authority is required, while protecting confidentiality.

The role focuses on frontline support for leave, payroll questions, benefits, onboarding/offboarding, and lifecycle administration, with emphasis on process improvement and precise communication.

Qualifications

• At least two years of success in people operations, HR administration, healthcare or provider operations, recruiting coordination, or another high‑touch, deadline‑driven service role.
• Experience in healthcare or clinical industry is required.
• Direct exposure to at least two of: leave administration, benefits, payroll support, HRIS/records, recruiting coordination, provider support, or lifecycle administration.
• Must be highly organized with the ability to manage many requests and deadlines without losing visibility.
• Sound judgment to know what can be handled independently and what needs escalation.
• Strong follow-through to close loops and verify completion.
• Resourcefulness and quick learning for new systems and processes.
• Clear, tactful communication with clinicians, employees, managers, and external partners.
• Discretion with confidential information and data handling.
• Comfort with automation or AI tools to reduce repetitive work while preserving human review.

Responsibilities

• Provide frontline people and clinician support for payroll, benefits, PTO, sick time, leaves, and onboarding/offboarding processes.
• Log, categorize, acknowledge, route, and track requests with clear ownership and aging.
• Guide users using approved policies; avoid guessing when information is uncertain.
• Triage clinician questions to appropriate owners and maintain ownership until resolved.
• Maintain FAQs, guides, and templates; surface recurring issues with evidence.
• Handle leave administration (FMLA and local laws) and ensure proper documentation and return-to-work steps.
• Support benefits and payroll inquiries, liaising with brokers and systems for resolution.
• Maintain accurate HRIS data and lifecycle records with confidentiality.
• Coordinate recruiting for clinical and nonclinical roles and assist candidates through the process.
• Identify process improvements to enhance efficiency and accuracy.
• Ensure timely communication and handoffs among recruiting, managers, IT, payroll, benefits, and operations.
• Use automation to improve workflows while preserving compliance and human oversight.

Skills

People operations

Healthcare/clinical operations

Leave administration

Payroll support

Documentation & records

Communication

Organization

Escalation & follow-through

Adaptability

Technology & AI tools

Job description

Somewhere is seeking a People Ops Coordinator to independently handle routine people operations tasks and provide accurate information to clinicians and employees. You will manage records, follow up on requests, and escalate when authority is required, while protecting confidentiality.

The role focuses on frontline support for leave, payroll questions, benefits, onboarding/offboarding, and lifecycle administration, with emphasis on process improvement and precise communication.