Remote Patient Services Coordinator, US Healthcare Admin

ISTA Personnel Solutions; Gauteng; À distance; ZAR 240 000 - 360 000; Plein temps

Résumé du poste

ISTA Personnel Solutions in South Africa is seeking a highly organized Patient Services Coordinator to support a dental operations team by managing patient follow-ups, treatment approvals and clinical documentation. This fully remote role requires careful record-keeping, adherence to US Medicare/Medicaid processes and timely communication with families, POAs and healthcare professionals.

You will review clinical notes, track multi-step treatment plans, coordinate approvals, and liaise with

Qualifications

• Must be highly organized with excellent time-management skills.
• Strong verbal and written communication abilities.
• Exceptional attention to detail and accuracy in record-keeping.

Responsabilités

• Review dentists' clinical notes to ensure documentation meets Medicare and Medicaid requirements.
• Monitor treatment plans and track progress through multi-step procedures; ensure follow-ups are completed.
• Contact patients’ families, POAs, and social workers to obtain approvals for treatments.
• Follow up on outstanding treatment authorisations to ensure approvals before procedures proceed.
• Coordinate with scheduling to flag patients needing return visits or extra appointments.
• Handle high volume calls and emails from facility staff, families, and healthcare professionals.
• Maintain accurate patient records and monitor task dashboards.

Connaissances

Organization

Time management

Verbal communication

Written communication

Attention to detail

Accountability

Tech-savviness

Outils

Internal systems

Scheduling tools

Medicare/Medicaid familiarity

Description du poste

ISTA Personnel Solutions in South Africa is seeking a highly organized Patient Services Coordinator to support a dental operations team by managing patient follow-ups, treatment approvals and clinical documentation. This fully remote role requires careful record-keeping, adherence to US Medicare/Medicaid processes and timely communication with families, POAs and healthcare professionals.

You will review clinical notes, track multi-step treatment plans, coordinate approvals, and liaise with