Remote ABA Case Coordinator & Admin Assistant

ISTA Personnel Solutions; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Job summary

ISTA Personnel Solutions South Africa is seeking a Case Coordinator & Admin Assistant for a US-based ABA therapy client. The role supports families throughout the therapy journey, coordinating onboarding, insurance authorizations, scheduling, and communication to drive service quality.

This fully remote position requires strong English, excellent organizational skills, and the ability to work across time zones.

Qualifications

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred).
• Strong English communication skills (verbal and written).
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to learn new computer systems quickly.
• Detail-oriented with a proactive approach to problem-solving.
• Compassionate in supporting families and improving service delivery.
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA).

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process.
• Manage client onboarding, including documentation and insurance authorization processes.
• Coordinate scheduling for clients and clinical staff using electronic systems.
• Track and manage all client-related documentation to ensure compliance and quality standards.
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery.
• Provide timely and professional updates to families, addressing questions and concerns with empathy.
• Identify opportunities to improve operational workflows and client experience.
• Support team performance by assisting with process improvements and communication best practices.

Skills

Strong English communication

Excellent organizational skills

Ability to manage multiple priorities

Proactive problem solving

HIPAA confidentiality knowledge

Job description

ISTA Personnel Solutions South Africa is seeking a Case Coordinator & Admin Assistant for a US-based ABA therapy client. The role supports families throughout the therapy journey, coordinating onboarding, insurance authorizations, scheduling, and communication to drive service quality.

This fully remote position requires strong English, excellent organizational skills, and the ability to work across time zones.