Remote Onboarding & Compliance Coordinator

Remote Genie; South Africa; Remote; ZAR 180,000 - 280,000; Full time

Job summary

ISTA Personnel Solutions is a dynamic South African BPO supporting US-based clients. We seek a Recruitment & Onboarding Coordinator to ensure clinicians are credentialed, compliant, and set up before their first day, working fully remotely from South Africa.

You will coordinate with recruitment, clinical, compliance and scheduling teams to keep onboarding moving, verify documentation, and maintain onboarding trackers while handling multiple tasks under deadlines.

Qualifications

• Experience in administrative, HR, recruitment or compliance roles.
• Strong verbal and written English communication skills.
• Excellent attention to detail and accuracy when entering data across multiple systems.
• Strong organisation and follow-up skills across multiple tasks in a deadline-driven environment.
• Comfortable working across multiple systems and learning new ones quickly.
• Good judgement applying set rules and processes.
• Professional and discreet handling of confidential employee information.
• Proficiency in MS Office and Outlook.

Responsibilities

• Manage the full onboarding process for new hires from offer acceptance to fully cleared and scheduling-ready.
• Track and follow up on background checks and confirm results are clear before moving a hire forward.
• Collect and verify employment documents, including work eligibility (I-9) documents, professional certifications, and liability insurance.
• Verify RBT and BCBA certification numbers and expiry dates with the certification board.
• Create and maintain employee profiles across HR, payroll, clinical, and time-tracking systems.
• Prepare and send contracts and offer documents and confirm they are signed.
• Follow up by email and phone on outstanding items until onboarding is complete.
• Track new hire progress in an onboarding tracker and update statuses promptly.
• Act on case coordination emails, updating employee status and calendars for start dates.
• Review timesheet discrepancies each payroll period and follow up with employees.
• Support offboarding by closing accounts and arranging equipment returns.
• Review inbound resumes, screen against role requirements, and schedule interviews.
• Act as the link between recruitment, compliance, clinical, and scheduling teams to meet hiring timelines.

Skills

English communication

Attention to detail

Organisational skills

Follow-up skills

Tools

MS Office

Outlook

Job description

ISTA Personnel Solutions is a dynamic South African BPO supporting US-based clients. We seek a Recruitment & Onboarding Coordinator to ensure clinicians are credentialed, compliant, and set up before their first day, working fully remotely from South Africa.

You will coordinate with recruitment, clinical, compliance and scheduling teams to keep onboarding moving, verify documentation, and maintain onboarding trackers while handling multiple tasks under deadlines.