Remote Patient Intake & Care Coordinator (EST Hours)

Hire Hangar Global; Johannesburg; Remote; ZAR 701,000 - 1,085,000; Full time

Job summary

Hire Hangar Global seeks a Patient Coordinator to greet prospective patients, conduct intake conversations, and schedule consultations. The role emphasizes empathy, responsiveness, and accurate data handling in CRM/EMR systems, primarily via SMS and phone interactions.

The position is full-time and on-call, requiring availability during assigned hours and experience working remotely with US/UK-based companies. Prior healthcare or telehealth exposure is preferred.

Qualifications

• 2+ years in patient intake, care coordination, medical front desk or healthcare customer support.
• Excellent written and spoken English communication skills.
• Strong interpersonal skills with a naturally empathetic and patient-focused approach.
• Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours.
• Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).
• Prior remote work experience with experience collaborating with US or UK-based companies using Slack, Zoom, Google Workspace, Asana or similar tools.

Responsibilities

• Respond promptly to inbound SMS and phone inquiries from prospective patients.
• Lead warm, empathetic intake conversations to understand patient needs and goals.
• Schedule consultations using Calendly and internal systems.
• Accurately capture patient details and notes in CRM and EMR platforms.
• Conduct timely follow-ups to nurture engagement and support scheduling.
• Maintain organized documentation while ensuring confidentiality and data accuracy.

Skills

Empathy

English communication

Remote collaboration

On-call readiness

Interpersonal skills

Tools

Go High Level

DrChrono

Calendly

Google Workspace

Slack

Zoom

Asana

Job description

Hire Hangar Global seeks a Patient Coordinator to greet prospective patients, conduct intake conversations, and schedule consultations. The role emphasizes empathy, responsiveness, and accurate data handling in CRM/EMR systems, primarily via SMS and phone interactions.

The position is full-time and on-call, requiring availability during assigned hours and experience working remotely with US/UK-based companies. Prior healthcare or telehealth exposure is preferred.