Remote Healthcare Intake & Operations Coordinator

Somewhere; South Africa; Remote; ZAR 83,000 - 165,000; Full time

Job summary

Somewhere seeks a Healthcare Intake Coordinator / Office Admin to join our Operations & Client Services team as a full-time remote contractor. You will own client intake, update lead databases, and coordinate tours between families and senior living communities, while also handling light marketing tasks.

As you grow, you will become the gatekeeper for family intake consultations, manage follow-ups, and help leadership reduce daily operational hours.

Qualifications

• Experience managing client intake and lead databases.
• Experience scheduling and coordinating tours with multiple stakeholders.
• Ability to handle PHI with confidentiality.

Responsibilities

• Client Intake & Care Coordination: manage intake, update lead databases, coordinate tours.
• Family & Lead Intake: gather sensitive details from families with empathy and professionalism.
• Tour & Visit Coordination: schedule visits with families, communities, and liaisons.
• Client & Referral Follow-Up: maintain timely communication post-tour and update referrals.
• Discretion & Privacy: handle PHI with confidentiality and discretion.
• CRM & Lead Database Management: maintain records in central database.
• Executive Administrative Support: calendar scheduling, email triage, admin tasks.
• Process Execution: follow onboarding task checklists.
• Light Marketing & Content: prepare monthly newsletter templates, Canva designs, social posts.

Skills

English fluency

Communication

Administrative skills

Tools

CRM systems

Google Workspace

MS Office

Canva

Email marketing tools

Job description

Somewhere seeks a Healthcare Intake Coordinator / Office Admin to join our Operations & Client Services team as a full-time remote contractor. You will own client intake, update lead databases, and coordinate tours between families and senior living communities, while also handling light marketing tasks.

As you grow, you will become the gatekeeper for family intake consultations, manage follow-ups, and help leadership reduce daily operational hours.