Remote Patient Experience Specialist - 12-Month Contract

Voy; Wes-Kaap; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Voy is recruiting a Patient Experience Specialist for Do Health in South Africa. This remote role focuses on delivering high-quality patient support across phone, live chat and email.

You will own patient queries from start to finish, advocate for the patient voice, and collaborate with cross-functional teams to improve service quality. A 12-month independent contractor contract with rotating shifts is required.

Qualifications

• Experience in customer service across multiple channels (phone, chat, email).
• Experience in fast-paced technology or healthcare environments.
• Excellent written and spoken English with clear communication.

Responsibilities

• Deliver thoughtful, high-quality patient support across multiple communication channels (phone, live chat, email).
• Understand patient needs, resolve queries, provide clear, empathetic solutions.
• Own patient issues from initial contact through to resolution with timely follow-up.
• Use good judgement to navigate unfamiliar or complex situations, not just predefined processes.
• Advocate for patients and share feedback across the business to improve services.
• Collaborate with cross-functional teams to remove barriers in the patient journey.
• Identify recurring issues and share actionable insights to improve satisfaction and service quality.
• Contribute to the ongoing improvement of SOPs and workflows as the business grows.

Skills

Multichannel support

Problem solving

Ownership

Excellent English

Empathy

Communication

Adaptability

Job description

Voy is recruiting a Patient Experience Specialist for Do Health in South Africa. This remote role focuses on delivering high-quality patient support across phone, live chat and email.

You will own patient queries from start to finish, advocate for the patient voice, and collaborate with cross-functional teams to improve service quality. A 12-month independent contractor contract with rotating shifts is required.