Patient Experience Advocate

Do Health; Wes-Kaap; On-site; ZAR 360,000 - 420,000; Full time

Job summary

Do Health, a mobile-first preventative health company, is hiring a Patient Experience Associate in South Africa. You will deliver high-quality support across phone, live chat and email, owning patient issues end-to-end and advocating for patient needs.

The role emphasizes empathy, problem-solving and cross-functional collaboration to continuously improve patient journeys. Ideal candidates have proven customer support experience in fast-paced healthtech environments, excellent English

Qualifications

• Experience supporting customers across phone, live chat and email.
• Experience in fast-paced technology or healthcare environments.
• Excellent problem-solving skills and clear, empathetic communication.

Responsibilities

• Deliver thoughtful, high-quality patient support across multiple channels, including phone, live chat and email.
• Understand patient needs, resolve queries and provide clear, empathetic and effective solutions.
• Take full ownership of patient issues from initial contact through to resolution, ensuring timely follow-up.
• Use sound judgement and critical thinking to navigate unfamiliar or complex situations rather than relying solely on predefined processes.
• Act as an advocate for patients, ensuring their feedback, needs and concerns are heard across the business.
• Collaborate with cross-functional teams to identify and remove barriers throughout the patient journey.
• Identify recurring issues and share actionable insights to help improve patient satisfaction and service quality.
• Contribute to the continuous improvement of SOPs, workflows and internal processes as the business grows.

Skills

Customer service

Multichannel support

Problem solving

Ownership / accountability

English proficiency

Adaptability

Healthcare interest

Job description

Do Health, a mobile-first preventative health company, is hiring a Patient Experience Associate in South Africa. You will deliver high-quality support across phone, live chat and email, owning patient issues end-to-end and advocating for patient needs.

The role emphasizes empathy, problem-solving and cross-functional collaboration to continuously improve patient journeys. Ideal candidates have proven customer support experience in fast-paced healthtech environments, excellent English