Remote Operations Leader — Team Growth & Excellence

Liham Consulting Pty (Ltd); Johannesburg; On-site; ZAR 502,000 - 558,000; Full time

Benefits offered by this job

Remote work option

Professional development

Supportive team

Job summary

Liham Consulting Pty (Ltd) is seeking an Operations Manager to lead a remote team across Gauteng, ensuring SLA delivery, process optimization, and strong reporting. The role emphasizes collaboration, resilience, and continuous improvement in a fast-paced environment.

You will drive system adoption (Amadeus, Sabre, JIRA) and develop staff through onboarding, training, and performance coaching while maintaining financial controls and policy compliance.

Qualifications

• 5+ years of management experience in a relevant environment.
• Strong leadership, communication, and management skills.
• Proven ability to analyze performance metrics and implement improvements.
• Proficiency with systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and related platforms.
• Ability to manage complex reporting and compliance requirements.
• Sound understanding of policies, financial controls, and operational efficiencies.
• Relevant skills in RPE, performance analysis, and team development.

Responsibilities

• Oversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes.
• Lead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis.
• Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses.
• Drive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBTs, and Papertrail.
• Supervise onboarding, offboarding, recruitment, and continuous upskilling of team members.
• Implement efficient processes and systems to improve division performance, including telephony, messaging, and rostering systems.
• Monitor and control standby and overtime hours, ensuring compliance with thresholds.
• Collaborate with HR to support transition plans, training initiatives, and policy adherence.
• Lead, coach, and develop a high-performing, resilient team aligned with company standards.

Skills

Leadership

Communication

Performance analysis

Team development

Reporting & analytics

Tools

Amadeus

Sabre

RappUp

AGM

JIRA

Papertrail

Job description

Liham Consulting Pty (Ltd) is seeking an Operations Manager to lead a remote team across Gauteng, ensuring SLA delivery, process optimization, and strong reporting. The role emphasizes collaboration, resilience, and continuous improvement in a fast-paced environment.

You will drive system adoption (Amadeus, Sabre, JIRA) and develop staff through onboarding, training, and performance coaching while maintaining financial controls and policy compliance.