Lead Operations Manager - Remote

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Career advancement

Remuneration package

Remote work

Technology/tools access

Team culture

Professional development

Job summary

Placements24 invites applications for a Lead Operations Manager to head our remote operations division. This fully remote role focuses on building and managing high‑performing teams, driving efficiency, and executing strategic initiatives that scale with growth.

You will oversee day-to-day operations, resource planning, budgets, and KPI tracking, collaborating with product, sales, and customer support to ensure seamless delivery.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.
• Minimum of 6 years of progressive experience in operations management, with at least 2 years in a leadership role.
• Proven track record of managing complex operations and driving improvements.
• Strong understanding of operational frameworks, supply chain, and process optimization.
• Exceptional leadership and motivational skills.
• Excellent analytical and problem-solving abilities with a data-driven approach.
• Outstanding communication, negotiation, interpersonal skills.
• Proficiency in operational management software and tools.
• Experience thriving in a remote work environment and managing remote teams.
• Must be based within South Africa for occasional team interactions if required, though fully remote.

Responsibilities

• Develop and implement operational strategies to optimize efficiency, productivity, and cost-effectiveness.
• Oversee and manage all aspects of daily operations, including resource allocation, workflow management, and process improvement.
• Lead, mentor, and develop a team of operations specialists, fostering a culture of accountability and high performance.
• Establish and monitor KPIs to track operational success and identify areas for enhancement.
• Collaborate with cross-functional teams, including product development, sales, and customer support, to ensure alignment and seamless integration.
• Manage operational budgets, forecasts, and resource planning effectively.
• Implement and refine operational policies and procedures to ensure compliance and best practices.
• Drive continuous improvement initiatives, leveraging data and feedback to enhance operational outcomes.
• Ensure the highest levels of customer satisfaction through efficient and effective operational support.

Skills

Leadership

Remote management

Data-driven

Communication

Analytical thinking

Problem solving

Negotiation

Project management

Education

Bachelor's degree

MBA preferred

Tools

ERP software

Analytics tools

Job description

About the Role Our client, a dynamic and rapidly growing technology firm, is looking for an experienced and visionary Lead Operations Manager to spearhead their remote operations division. This is a fully remote position, offering the chance to build and manage high-performing teams from anywhere. You will be responsible for overseeing the day-to-day operations, driving efficiency, and ensuring the seamless execution of strategic initiatives. This role requires a proactive leader with a deep understanding of operational best practices, a passion for continuous improvement, and the ability to foster a collaborative and productive virtual work environment. The Lead Operations Manager will play a crucial role in scaling the company's operations, supporting its ambitious growth objectives, and maintaining the highest standards of service delivery. This is an exciting opportunity to shape operational strategy in a forward-thinking, remote-first organization.

Key Responsibilities

• Develop and implement operational strategies to optimize efficiency, productivity, and cost-effectiveness.
• Oversee and manage all aspects of daily operations, including resource allocation, workflow management, and process improvement.
• Lead, mentor, and develop a team of operations specialists, fostering a culture of accountability and high performance.
• Establish and monitor key performance indicators (KPIs) to track operational success and identify areas for enhancement.
• Collaborate with cross-functional teams, including product development, sales, and customer support, to ensure alignment and seamless integration.
• Manage operational budgets, forecasts, and resource planning effectively.
• Implement and refine operational policies and procedures to ensure compliance and best practices.
• Drive continuous improvement initiatives, leveraging data and feedback to enhance operational outcomes.
• Ensure the highest levels of customer satisfaction through efficient and effective operational support.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Minimum of 6 years of progressive experience in operations management, with at least 2 years in a leadership role.
• Proven track record of successfully managing complex operations and driving operational improvements.
• Strong understanding of operational frameworks, supply chain management, and process optimization.
• Exceptional leadership, team management, and motivational skills.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency in operational management software and tools.
• Demonstrated experience in thriving within a remote work environment and managing remote teams effectively.
• Must be based within South Africa for occasional team interactions if required, though the role is fully remote.

Benefits

• Significant opportunity for impact and career advancement within a fast-growing tech company.
• Competitive remuneration package and performance-based incentives.
• Full remote work arrangement, offering ultimate flexibility.
• Access to cutting-edge technology and tools.
• Supportive and collaborative remote team culture.
• Opportunities for professional development and continuous learning.
• Contribution to shaping the operational future of an innovative organization.