Remote Onboarding Leader for Executive Assistants

RayAI Inc.; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Ray AI is a remote-first productivity company that empowers founders, innovators, and entrepreneurs by delivering AI-enabled executive assistants who handle time-consuming tasks.

We are seeking an Onboarding Manager to coach and mentor Executive Assistants and ensure clients receive outstanding support from day one, spanning six core areas including onboarding acceleration, client experience, confidence-building, performance monitoring, and program excellence.

Qualifications

• 5+ years managing operational teams in BPO/service industries with international stakeholders

Responsibilities

• Lead onboarding sessions with new Executive Assistants and clients.
• Resolve early-stage partnership challenges and monitor progress.
• Provide tailored coaching to Executive Assistants and build confidence to meet standards.
• Monitor EA engagement and performance trends; deliver data-informed feedback.
• Improve onboarding programs and keep SOPs up-to-date.

Skills

Team leadership

Executive Assistant knowledge

English communication

Remote work management

Job description

Ray AI is a remote-first productivity company that empowers founders, innovators, and entrepreneurs by delivering AI-enabled executive assistants who handle time-consuming tasks.

We are seeking an Onboarding Manager to coach and mentor Executive Assistants and ensure clients receive outstanding support from day one, spanning six core areas including onboarding acceleration, client experience, confidence-building, performance monitoring, and program excellence.