Remote Onboarding Architect for AI Activation

Somewhere; South Africa; Remote; ZAR 350,000 - 520,000; Full time

Job summary

A tech company in South Africa is seeking a remote Onboarding Implementation Specialist to enhance its AI visualization platform's onboarding process. The role involves leading customer onboarding from start to finish, ensuring a seamless and successful launch experience. Ideal candidates will have 2-4 years of relevant experience, strong communication skills, and a passion for customer success. You'll create training materials and optimize processes while collaborating with various teams to deliver a top-notch user experience.

Qualifications

• 2-4+ years experience in customer onboarding or similar roles at a SaaS or tech company.
• Strong verbal communication skills for customer calls and demos.
• Ability to manage multiple onboarding processes simultaneously.

Responsibilities

• Lead the onboarding process for new customers from contract to full activation.
• Manage onboarding calls and guide customers through product setup.
• Standardize and optimize onboarding processes across use cases.

Skills

Customer onboarding

Verbal communication

Organizational skills

Process building

Technical troubleshooting

Tools

Monday.com

Google Workspace

Notion

Job description

A tech company in South Africa is seeking a remote Onboarding Implementation Specialist to enhance its AI visualization platform's onboarding process. The role involves leading customer onboarding from start to finish, ensuring a seamless and successful launch experience. Ideal candidates will have 2-4 years of relevant experience, strong communication skills, and a passion for customer success. You'll create training materials and optimize processes while collaborating with various teams to deliver a top-notch user experience.