Remote Network Installation Technician

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary for remote roles

Work from home

Networking certifications opportunity

Health and wellness benefits

Supportive virtual team environment

Job summary

Placements24 is seeking a dedicated Remote Network Installation Technician to support clients' network infrastructure from a remote location. You will guide customers and on-site personnel through setup, configuration and troubleshooting of network equipment to ensure reliable connectivity.

The role emphasizes clear remote guidance, strong networking knowledge, and the ability to diagnose issues using remote tools, documenting cases, and escalating complex problems to senior engineers.

Qualifications

• Proven experience in network installation, configuration, and troubleshooting.
• Strong knowledge of TCP/IP, DNS, DHCP and network protocols.
• Experience with remote support tools.
• Excellent remote communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote technical assistance for installation and configuration of network hardware and software.
• Guide clients and on-site technicians through network setup, testing, and troubleshooting procedures.
• Diagnose connectivity, performance, and hardware issues using remote tools.
• Document support cases and network configurations in the ticketing system.
• Escalate complex issues to senior engineers and collaborate on solutions.
• Develop and maintain documentation for remote installation and troubleshooting processes.

Skills

TCP/IP

DNS

DHCP

Network protocols

Remote support tools

Clear communication

Independent worker

Tools

Remote diagnostics tools

Ticketing system

Job description

About the Role

Our client is seeking a dedicated Remote Network Installation Technician to provide vital support for their clients' network infrastructure from a remote location. This role focuses on guiding customers and on-site personnel through the setup, configuration, and troubleshooting of network equipment and associated systems. You will be essential in ensuring reliable connectivity and seamless network operations for businesses. The ideal candidate thrives in a virtual environment, possesses strong technical acumen in networking, and excels at providing clear, effective remote guidance and problem-solving.

Key Responsibilities

• Provide remote technical assistance for the installation and configuration of network hardware and software.
• Guide clients and on-site technicians through network setup, testing, and troubleshooting procedures.
• Diagnose network connectivity issues, performance problems, and hardware failures using remote tools.
• Document support cases, resolutions, and network configurations accurately in the ticketing system.
• Escalate complex issues to senior engineers and collaborate on solutions.
• Develop and maintain documentation for remote installation and troubleshooting processes.

Requirements

• Proven experience in network installation , configuration, and troubleshooting, ideally in a remote support role.
• Strong understanding of TCP/IP, DNS, DHCP, and common network protocols.
• Familiarity with various network hardware (routers, switches, firewalls) and their installation.
• Excellent communication skills, with the ability to provide clear instructions remotely.
• Proficiency with remote support tools and diagnostic utilities.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary for remote technical roles.
• Work from the comfort of your own home, eliminating commute time.
• Opportunities for skill enhancement and certifications in networking technologies.
• Comprehensive health and wellness benefits package.
• A supportive and collaborative virtual team environment.