Remote Multi-Channel Customer Support Champion

Placements24; Cape Town; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Health insurance

Career development

Résumé du poste

Placements24 is hiring a Remote Customer Support Specialist to join a fully remote team handling retail client inquiries and issues. You will be the first point of contact, delivering professional assistance across phone, email and live chat while upholding brand satisfaction.

The role emphasizes clear communication, empathy, and problem-solving in a virtual environment, with opportunities for training, career growth, and a supportive remote culture.

Qualifications

• Previous experience in a customer support role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable internet connection and a dedicated home office setup.

Responsabilités

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, and services.
• Provide accurate information about products, policies, and procedures.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Contribute to team efforts by sharing feedback and suggesting service improvements.

Connaissances

Customer support

Communication skills

Problem-solving

CRM proficiency

Outils

CRM software

Description du poste

Placements24 is hiring a Remote Customer Support Specialist to join a fully remote team handling retail client inquiries and issues. You will be the first point of contact, delivering professional assistance across phone, email and live chat while upholding brand satisfaction.

The role emphasizes clear communication, empathy, and problem-solving in a virtual environment, with opportunities for training, career growth, and a supportive remote culture.