Remote Medical Records & Client Communication Case Manager

Job Duck, LLC; South Africa; Remote; ZAR 224,000 - 243,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Job summary

Job Duck, LLC is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain case information, coordinate medical documents, and communicate with clients while performing administrative duties.

The role offers growth into advanced case management duties including lien coordination and demand package preparation. Ideal candidates write confidently in English, adapt to changing processes, and handle varied responsibilities with care.

Qualifications

• 1–2 years of experience as a Case Manager, Legal Assistant, or similar legal support role.
• Personal Injury experience required.
• Filevine experience preferred.
• Excellent written and verbal English communication skills.
• Strong organizational and document management skills.
• Ability to manage medical records, bills, balances, and related case information accurately.

Responsibilities

• Prepare medical chronologies and summaries with AI assistance.
• Identify and manage liens as training progresses.
• Maintain accurate case documentation in Filevine.
• Request and monitor medical bills and balances.
• Support attorneys, paralegals, and staff with day-to-day needs.
• Use RingCentral and Zoom for client communication and collaboration.

Skills

Case management

English communication

Written communication

Attention to detail

Organization

Tools

Filevine

RingCentral

Zoom

Job description

Job Duck, LLC is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain case information, coordinate medical documents, and communicate with clients while performing administrative duties.

The role offers growth into advanced case management duties including lien coordination and demand package preparation. Ideal candidates write confidently in English, adapt to changing processes, and handle varied responsibilities with care.