Medical Records and Client Communication Case Manager

Job Duck, LLC; South Africa; Remote; ZAR 224,000 - 243,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Job summary

Job Duck, LLC is hiring a Medical Records and Client Communication Case Manager to support a growing legal team. You will maintain case information, coordinate medical documents, and communicate with clients while performing administrative duties.

The role offers growth into advanced case management duties including lien coordination and demand package preparation. Ideal candidates write confidently in English, adapt to changing processes, and handle varied responsibilities with care.

Qualifications

• 1–2 years of experience as a Case Manager, Legal Assistant, or similar legal support role.
• Personal Injury experience required.
• Filevine experience preferred.
• Excellent written and verbal English communication skills.
• Strong organizational and document management skills.
• Ability to manage medical records, bills, balances, and related case information accurately.

Responsibilities

• Prepare medical chronologies and summaries with AI assistance.
• Identify and manage liens as training progresses.
• Maintain accurate case documentation in Filevine.
• Request and monitor medical bills and balances.
• Support attorneys, paralegals, and staff with day-to-day needs.
• Use RingCentral and Zoom for client communication and collaboration.

Skills

Case management

English communication

Written communication

Attention to detail

Organization

Tools

Filevine

RingCentral

Zoom

Job description

JOB DUCK IS HIRING A MEDICAL RECORDS AND CLIENT COMMUNICATION CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Preparing medical chronologies and summaries with approved artificial intelligence assistance
• Helping identify and manage liens as training progresses
• Maintaining accurate and accessible case documentation in Filevine
• Requesting and monitoring medical bills and outstanding balances
• Supporting attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
• Using RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
• Supporting the drafting of legal documents as experience and training progress
• Taking on additional administrative and case management responsibilities based on the legal team’s needs
• Following up with medical providers and other relevant parties regarding requested documentation
• Handling incoming calls during assigned phone coverage periods
• Responding to clients professionally through email and SMS
• Requesting, collecting, organizing, and managing medical records
• Assisting with the preparation of demand packages
• Organizing key medical and case documents

What We’re Looking For:

• 1–2 years of experience as a Case Manager, Legal Assistant, or in a similar legal support role
• Personal Injury experience required
• Filevine experience preferred
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients via email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information accurately
• Ability to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage multiple areas of responsibility
• Collaborative, professional, and team-oriented approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities effectively in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other legal staff
• Comfort with case management and communication technology
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.