Remote Luxury Travel Concierge

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote

Competitive salary and commission

Travel for research

Exclusive industry events

Professional development

Passionate, dedicated team

Industry leadership

Job summary

Placements24 seeks a Remote Luxury Travel Concierge to craft bespoke itineraries for discerning international clients. You will plan, research, and manage all bookings from home, delivering five-star service across flights, hotels, transfers, and exclusive experiences.

Role requires deep destination knowledge, exceptional communication, and the ability to work independently in a remote setting while building strong relations with luxury partners worldwide.

Qualifications

• Proven experience in luxury travel planning or concierge services.
• Extensive knowledge of global destinations, luxury products and bespoke experiences.
• Excellent research, planning and organizational abilities.
• Outstanding communication and customer service skills.
• Proficient with travel booking systems and CRM tools.
• Able to work independently in a remote setting, with strong time management.
• Discretion and high professionalism are essential.
• Fluency in written and spoken English; additional languages are a plus.

Responsibilities

• Design and meticulously plan personalized luxury itineraries for a global clientele.
• Research destinations, accommodations, activities, and transport to suit client preferences.
• Manage all bookings and reservations including flights, hotels, transfers, tours, and experiences.
• Serve as the primary client contact before, during, and after trips with exceptional support.
• Build relationships with luxury hotels, operators, and service providers worldwide.
• Stay informed about travel trends and emerging luxury experiences.
• Handle inquiries and special requests with professionalism and efficiency.
• Ensure travel arrangements meet the highest standards of quality and service.
• Maintain detailed client profiles and preferences for future trips.

Skills

Luxury travel planning

Concierge services

CRM software

Research skills

Communication

Time management

Remote work

Interpersonal skills

Tools

Travel booking systems

CRM software

Job description

About the Role Our client is a leading purveyor of exclusive travel experiences seeking a highly sophisticated and dedicated Remote Luxury Travel Concierge. This is a fully remote position, allowing you to curate bespoke travel itineraries for a discerning international clientele from the comfort of your own home. You will be the primary point of contact for clients, understanding their desires and crafting seamless, unforgettable journeys. This role requires an exceptional understanding of global destinations, luxury accommodations, private transport, and unique experiences. You will leverage your expertise to provide a five-star service, anticipating needs and exceeding expectations for every traveler. This is an unparalleled opportunity to join a dynamic team and shape the future of luxury travel, all while enjoying the flexibility of remote work from anywhere.

Key Responsibilities

• Design and meticulously plan personalized luxury travel itineraries for a global clientele.
• Conduct in-depth research on destinations, accommodations, activities, and transportation to meet client preferences.
• Manage all bookings and reservations, including flights, hotels, transfers, tours, and exclusive experiences.
• Serve as the primary point of contact for clients before, during, and after their trips, providing exceptional support.
• Build and maintain strong relationships with luxury hotels, tour operators, and service providers worldwide.
• Stay informed about travel trends, new destinations, and emerging luxury experiences.
• Handle client inquiries, special requests, and unexpected issues with professionalism and efficiency.
• Ensure all travel arrangements adhere to the highest standards of quality and service.
• Maintain detailed client profiles and preferences for future trip planning.

Requirements

• Proven experience in luxury travel planning, high-end concierge services, or luxury hospitality.
• Extensive knowledge of global destinations, luxury travel products, and bespoke experiences.
• Exceptional research, planning, and organizational skills.
• Outstanding communication, interpersonal, and customer service skills.
• Proficiency in using travel booking systems and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive approach to problem-solving and a commitment to exceeding client expectations.
• Discretion and a high level of professionalism are essential.
• Strong command of written and spoken English; fluency in additional languages is a significant asset.

Benefits

• Fully remote position with the flexibility to work from any location.
• Competitive salary and commission structure based on client satisfaction and bookings.
• Opportunity to travel for research and familiarization trips.
• Access to exclusive industry events and partner networks.
• Professional development and training in the luxury travel sector.
• Work with a passionate and dedicated team committed to excellence.
• Be part of a company at the forefront of the luxury travel industry.