Durban Travel Concierge: End-To-End Itinerary Expert

Sure Miragetravel; Durban; Remote; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Remote work with flexible hours

Travel opportunities

Comprehensive health benefits

Collaborative virtual team

Job summary

Sure Miragetravel is seeking a sophisticated Travel Concierge to join a fully remote team. You will design bespoke itineraries, book flights and accommodations, and curate exclusive experiences for discerning clients worldwide with a focus on seamless virtual service.

Ideal candidates have 5+ years in luxury travel planning, strong destination knowledge, and excellent negotiation and communication skills to build trust and deliver memorable journeys from planning to return.

Qualifications

• Minimum of 5 years of experience in luxury travel planning or concierge services.
• Extensive knowledge of global destinations and luxury travel products.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in GDS systems and multiple booking platforms.

Responsibilities

• Design and plan bespoke travel itineraries tailored to individual client preferences and budgets.
• Book flights, accommodations, transportation, tours, and exclusive experiences for clients worldwide.
• Provide expert advice on destinations, travel requirements, and local customs.
• Manage all aspects of client communication, ensuring timely responses and exceptional service delivery.
• Anticipate and resolve any travel-related issues or emergencies that may arise during a trip.
• Maintain relationships with a network of global travel partners and service providers.

Skills

Luxury travel planning

Client relationship management

Negotiation

Problem solving

Communication

Tools

GDS systems

Booking platforms

Job description

Travel Concierge

Our client is seeking a sophisticated and resourceful Travel Concierge to join their exclusively remote team. In this role, you will curate personalized travel experiences for a discerning clientele, arranging everything from flights and accommodations to exclusive activities and unique itineraries. You will leverage your extensive knowledge of destinations, strong negotiation skills, and a proactive approach to problem‑solving to deliver unparalleled service. This position requires an individual who is passionate about travel, possesses exceptional attention to detail, and excels at building rapport and trust through virtual communication channels, ensuring every client's journey is seamless, memorable, and exceeds expectations from the initial planning stages through to their return.

Key Responsibilities

• Design and plan bespoke travel itineraries tailored to individual client preferences and budgets.
• Book flights, accommodations, transportation, tours, and exclusive experiences for clients worldwide.
• Provide expert advice on destinations, travel requirements, and local customs.
• Manage all aspects of client communication, ensuring timely responses and exceptional service delivery.
• Anticipate and resolve any travel‑related issues or emergencies that may arise during a trip.
• Maintain relationships with a network of global travel partners and service providers.

Requirements

• Minimum of 5 years of experience in luxury travel planning, concierge services, or a related high‑end client service role.
• Extensive knowledge of global destinations, travel trends, and luxury travel products.
• Exceptional communication, negotiation, and problem‑solving skills.
• Proficiency in GDS systems and various booking platforms is essential.
• Ability to work independently, manage time effectively, and maintain a high level of discretion.
• A passion for travel and delivering outstanding customer experiences.

Benefits

• Competitive annual salary and commission structure.
• Fully remote work arrangement with flexible hours.
• Opportunities to travel and experience destinations firsthand.
• Access to exclusive travel deals and industry networking events.
• Comprehensive health benefits and wellness programs.
• A supportive and collaborative virtual team environment.