Remote Logistics Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a proactive Remote Logistics Support Specialist to provide essential support to their logistics operations. In this fully remote role, you will be the primary point of contact for customers and internal teams regarding shipment status, issue resolution, and general logistics inquiries.

This is an ideal opportunity to contribute from home while supporting operations across various regions.

Qualifications

• Proven experience in customer support, logistics coordination, or a related field.
• Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically.
• Strong problem-solving abilities and a knack for resolving issues efficiently.
• Proficiency in using computers, including MS Office Suite and various communication platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.

Responsibilities

• Provide exceptional remote customer support via phone, email, and chat regarding shipment tracking, delivery inquiries, and logistics-related issues.
• Investigate and resolve customer complaints and operational discrepancies related to transportation and delivery.
• Update shipment statuses and customer information in the company's logistics management system accurately and promptly.
• Collaborate with dispatchers, drivers, and other logistics personnel to ensure timely resolution of delivery challenges.
• Proactively identify potential issues and communicate solutions or updates to relevant stakeholders.
• Maintain a high level of knowledge regarding company products, services, and logistics procedures.

Skills

Customer Support

Logistics Coordination

Communication

Problem Solving

MS Office

Remote Work

Independent Work

Tools

MS Office

Job description

About the Role

Our client is seeking a proactive and customer-focused Remote Logistics Support Specialist to provide essential support to their logistics operations. In this fully remote role, you will be the primary point of contact for customers and internal teams regarding shipment status, issue resolution, and general logistics inquiries. You will leverage various communication channels and internal systems to track shipments, investigate discrepancies, and ensure customer satisfaction. This is an ideal opportunity for an individual with strong communication skills and a keen understanding of logistics processes to contribute from the comfort of their own home, supporting operations across various regions.

Key Responsibilities

• Provide exceptional remote customer support via phone, email, and chat regarding shipment tracking, delivery inquiries, and logistics-related issues.
• Investigate and resolve customer complaints and operational discrepancies related to transportation and delivery.
• Update shipment statuses and customer information in the company's logistics management system accurately and promptly.
• Collaborate with dispatchers, drivers, and other logistics personnel to ensure timely resolution of delivery challenges.
• Proactively identify potential issues and communicate solutions or updates to relevant stakeholders.
• Maintain a high level of knowledge regarding company products, services, and logistics procedures.

Requirements

• Proven experience in customer support , logistics coordination, or a related field.
• Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically.
• Strong problem-solving abilities and a knack for resolving issues efficiently.
• Proficiency in using computers, including MS Office Suite and various communication platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.
• A stable internet connection and a dedicated workspace are required.

Benefits

• Competitive monthly salary.
• Comprehensive health, dental, and vision insurance.
• Opportunity to work entirely remotely , offering excellent work-life balance.
• Professional development and training programs.
• A supportive virtual team environment focused on collaboration and customer success.