Remote Logistics Planner and Dispatcher

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary with performance

Professional development and training

Job summary

Placements24 is seeking a skilled Remote Logistics Planner and Dispatcher to coordinate delivery operations from a virtual hub, serving Port Elizabeth, Eastern Cape. The role focuses on optimizing routes, assigning drivers, and ensuring timely fulfillment of orders while working remotely.

You will use logistics software, monitor live progress, resolve issues, and collaborate with customer service to keep customers informed.

Qualifications

• Proven experience in logistics planning, dispatching, or route optimization, preferably in a remote capacity.
• Strong knowledge of logistics software and GPS navigation systems.
• Excellent understanding of Port Elizabeth geography and traffic patterns is a significant advantage.
• Exceptional organizational and multitasking skills, with a strong attention to detail.
• Ability to work independently and manage time effectively in a remote work setting.
• Clear and concise verbal and written communication skills.
• Demonstrated ability to troubleshoot and resolve logistical challenges under pressure.
• A proactive approach to problem-solving and process improvement.
• Reliable internet connection and a suitable home office environment.
• Familiarity with e-commerce fulfillment processes is a plus.

Responsibilities

• Plan and optimize delivery routes for a fleet of couriers servicing Port Elizabeth and surrounding areas.
• Assign delivery tasks to drivers efficiently, considering factors like time, distance, and capacity.
• Monitor real-time delivery progress and provide proactive updates to dispatch, drivers, and customers.
• Utilize advanced logistics software and tools to manage dispatch operations effectively.
• Respond promptly to delivery-related issues, rerouting drivers and resolving problems to minimize delays.
• Maintain accurate records of driver activities, delivery times, and customer feedback.
• Collaborate with customer service teams to address delivery inquiries and concerns.
• Ensure compliance with all South African traffic laws and company safety policies.
• Analyze operational data to identify inefficiencies and propose improvements for route planning and dispatch processes.
• Communicate clearly and professionally with a remote team of drivers and internal stakeholders.

Job description

About the Role

Our client, a rapidly expanding e-commerce logistics provider, is seeking a skilled and proactive Remote Logistics Planner and Dispatcher to join their virtual team. This role is essential for the efficient coordination and execution of delivery operations serving customers across Port Elizabeth, Eastern Cape. The successful candidate will be responsible for optimizing delivery routes, assigning tasks to drivers, and ensuring timely and accurate fulfillment of orders, all managed remotely. We are looking for an individual with exceptional organizational abilities, a keen understanding of logistics software, and the capacity to manage multiple priorities simultaneously in a fast-paced environment. This fully remote position demands excellent communication skills and a commitment to delivering outstanding service. You will be at the forefront of our client's logistical success, ensuring seamless operations from planning to final delivery, making it a key role in their Eastern Cape distribution network.

Key Responsibilities

• Plan and optimize delivery routes for a fleet of couriers servicing Port Elizabeth and surrounding areas.
• Assign delivery tasks to drivers efficiently, considering factors like time, distance, and capacity.
• Monitor real-time delivery progress and provide proactive updates to dispatch, drivers, and customers.
• Utilize advanced logistics software and tools to manage dispatch operations effectively.
• Respond promptly to delivery-related issues, rerouting drivers and resolving problems to minimize delays.
• Maintain accurate records of driver activities, delivery times, and customer feedback.
• Collaborate with customer service teams to address delivery inquiries and concerns.
• Ensure compliance with all South African traffic laws and company safety policies.
• Analyze operational data to identify inefficiencies and propose improvements for route planning and dispatch processes.
• Communicate clearly and professionally with a remote team of drivers and internal stakeholders.

Requirements

• Proven experience in logistics planning, dispatching, or route optimization, preferably in a remote capacity.
• Strong knowledge of logistics software and GPS navigation systems.
• Excellent understanding of Port Elizabeth geography and traffic patterns is a significant advantage.
• Exceptional organizational and multitasking skills, with a strong attention to detail.
• Ability to work independently and manage time effectively in a remote work setting.
• Clear and concise verbal and written communication skills.
• Demonstrated ability to troubleshoot and resolve logistical challenges under pressure.
• A proactive approach to problem-solving and process improvement.
• Reliable internet connection and a suitable home office environment.
• Familiarity with e-commerce fulfillment processes is a plus.

Benefits

• Fully remote work arrangement with excellent flexibility.
• Competitive salary and performance-based incentives.
• Opportunity to be a key player in a growing logistics company serving Port Elizabeth, Eastern Cape.
• Professional development and training in cutting-edge logistics technology.