Remote Logistics & Dispatch Manager

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote-first work environment

Medical aid & retirement provisions

Job summary

Placements24 is seeking a seasoned Remote Logistics & Dispatch Manager to oversee national dispatch operations from a remote setting. Lead a distributed team of dispatchers, coordinate with third-party logistics providers, and optimize routes to maintain high service levels across South Africa.

The role requires 7+ years in logistics/dispatch, strong leadership, and expertise in dispatch software. Candidates must be comfortable with a remote-first work environment and data-driven decision making.

Qualifications

• 7+ years of experience in logistics/dispatch management.
• Proven experience managing remote teams.
• In-depth knowledge of dispatch software, route optimization, and real-time tracking.

Responsibilities

• Manage and mentor a remote team of dispatchers with guidance and performance feedback.
• Oversee daily delivery scheduling for timely and cost-efficient movement of goods.
• Coordinate with third-party logistics partners to meet SLAs and optimize performance.
• Utilize dispatch and route planning software to enhance efficiency and reduce costs.
• Monitor real-time delivery progress, identify disruptions, and implement contingency plans.
• Ensure compliance with transportation regulations and company policies.
• Analyze dispatch data to identify trends and bottlenecks for continuous improvement.
• Develop strategies to enhance customer satisfaction through reliable delivery services.
• Serve as the primary contact for dispatch inquiries and escalations.
• Foster a strong remote team culture emphasizing collaboration and accountability.

Skills

Logistics

Dispatch management

Remote leadership

Data-driven decisions

Third-party coordination

Education

Bachelor's degree in Logistics

Tools

Dispatch software

Job description

About the Role

Our client, a pioneering tech-driven logistics company, is seeking an experienced and highly organized Remote Logistics & Dispatch Manager to oversee their national dispatch operations entirely from a remote setting. This is a unique opportunity for a seasoned professional to lead and optimize delivery networks without the need for a physical office presence. The successful candidate will be responsible for managing a distributed team of dispatchers, coordinating with third-party logistics providers, ensuring efficient route planning, and leveraging technology to maintain high service levels across South Africa . This role demands exceptional communication, leadership, and problem-solving skills, delivered with a remote-first mindset.

Key Responsibilities

• Manage and mentor a remote team of dispatchers, providing guidance, support, and performance feedback.
• Oversee the planning and execution of daily delivery schedules, ensuring timely and cost-effective movement of goods.
• Coordinate with third-party logistics partners to ensure service level agreements (SLAs) are met and performance is optimized.
• Utilize and optimize advanced dispatch and route planning software to enhance efficiency and reduce operational costs.
• Monitor real-time delivery progress, proactively identify potential disruptions, and implement effective contingency plans.
• Ensure compliance with all relevant transportation regulations and company policies.
• Analyze dispatch data to identify performance trends, bottlenecks, and opportunities for continuous improvement.
• Develop and implement strategies to enhance customer satisfaction through efficient and reliable delivery services.
• Serve as the primary point of contact for all dispatch-related inquiries and escalations.
• Foster a strong remote team culture, promoting collaboration, accountability, and high performance.

Requirements

• A minimum of 7 years of experience in logistics, dispatch management, or transportation operations, with a strong emphasis on operational efficiency.
• Proven experience managing remote teams effectively.
• In-depth knowledge of dispatch software, route optimization tools, and real-time tracking technologies.
• Excellent leadership, communication, and interpersonal skills, adapted for a remote work environment.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Demonstrated experience in coordinating with third-party logistics providers.
• A thorough understanding of South African transportation regulations and best practices.
• Proficiency in MS Office Suite and collaborative online tools.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.

Benefits

This remote role offers a competitive salary and comprehensive benefits package, including medical aid and retirement provisions. The flexibility of working from home allows for an enhanced work-life balance. Our client provides all necessary technological support for remote work and invests in ongoing professional development. Join a forward-thinking company that embraces innovative approaches to logistics and offers significant career advancement opportunities within a fully remote framework. This position is open to candidates located anywhere in South Africa .