Remote Live Chat Support Specialist — Flexible Hours

The Elitejob; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Work-from-home flexibility

Paid training

Career growth opportunities

Health and wellness benefits

Supportive remote team environment

Job summary

Progressive Technology is seeking motivated and customer-focused individuals to join our Remote Live Chat Support team. As a Live Chat Support Representative, you will be the first point of contact for customers, handling inquiries and resolving issues via our online chat system.

This fully remote role offers flexible hours, paid training, and opportunities for career growth within a global organization known for customer excellence.

Qualifications

• Excellent written communication and typing speed.
• Ability to multitask and manage multiple chats simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with CRM software and ticketing tools is a plus.

Responsibilities

• Respond promptly to customer inquiries via live chat, email, and messaging platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer concerns and escalate complex issues when needed.
• Log interactions and updates in the CRM system.
• Meet performance targets for response time, resolution rate, and CSAT.
• Collaborate with team to improve processes and customer experience.

Skills

Excellent written communication

Multitasking

Problem-solving

Customer-first mindset

Calm under pressure

Attention to detail

Tools

CRM software

Ticketing tools

Job description

Progressive Technology is seeking motivated and customer-focused individuals to join our Remote Live Chat Support team. As a Live Chat Support Representative, you will be the first point of contact for customers, handling inquiries and resolving issues via our online chat system.

This fully remote role offers flexible hours, paid training, and opportunities for career growth within a global organization known for customer excellence.