Remote Live Chat Support Jobs – Apply Now

The Elitejob; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Work-from-home flexibility

Paid training

Career growth opportunities

Health and wellness benefits

Supportive remote team environment

Job summary

Progressive Technology is seeking motivated and customer-focused individuals to join our Remote Live Chat Support team. As a Live Chat Support Representative, you will be the first point of contact for customers, handling inquiries and resolving issues via our online chat system.

This fully remote role offers flexible hours, paid training, and opportunities for career growth within a global organization known for customer excellence.

Qualifications

• Excellent written communication and typing speed.
• Ability to multitask and manage multiple chats simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with CRM software and ticketing tools is a plus.

Responsibilities

• Respond promptly to customer inquiries via live chat, email, and messaging platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer concerns and escalate complex issues when needed.
• Log interactions and updates in the CRM system.
• Meet performance targets for response time, resolution rate, and CSAT.
• Collaborate with team to improve processes and customer experience.

Skills

Excellent written communication

Multitasking

Problem-solving

Customer-first mindset

Calm under pressure

Attention to detail

Tools

CRM software

Ticketing tools

Job description

Job Summary

Progressive Technology is seeking motivated and customer-focused individuals to join our Remote Live Chat Support team. As a Live Chat Support Representative, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional service experience—all through our online chat system. This is a fully remote role, providing you with the flexibility to work from home while contributing to a global organization known for innovation and customer excellence.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, email, and messaging platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer concerns and elevate complex issues to the appropriate department when necessary.
• Maintain customer satisfaction by delivering friendly, professional, and empathetic communication.
• Accurately log interactions and updates in the companys CRM system.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Collaborate with team members and managers to improve processes and enhance customer experience.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and typing speed.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in using computers, internet-based tools, and customer support platforms.
• Ability to remain calm and professional in high-pressure situations.
• Self-motivated with strong attention to detail.

Experience

• Prior experience in customer service, live chat support, or a similar role is preferred but not required.
• Freshers and entry-level candidates with strong communication skills are encouraged to apply.

Working Hours

• Flexible shifts available (both full-time and part-time).
• Weekend and evening shifts may be required depending on business needs.
• Candidates should have access to a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Familiarity with online chat systems, CRM software, or ticketing tools is an advantage.
• Ability to adapt to changing work environments and customer expectations.
• Strong interpersonal skills and cultural sensitivity when interacting with global customers.
• Time management and organizational skills to meet service level agreements (SLAs).

Benefits

• Competitive pay with performance-based incentives.
• Work-from-home flexibility with no commute.
• Paid training and continuous learning opportunities.
• Career growth opportunities within Progressive Technology.
• Health and wellness benefits (based on employment type and location).
• Supportive and collaborative remote team environment.

Why Join

At Progressive Technology, we value innovation, teamwork, and people. Joining our Live Chat Support team means being part of a company that prioritizes customer satisfaction while investing in employee development. You will gain valuable professional experience, enjoy flexible work arrangements, and become part of a global organization with a strong commitment to excellence.