Remote Part-Time Customer Care Specialist

Progressive Technology; South Africa; Remote; Part time

Benefits offered by this job

Competitive hourly pay

Flexible remote work schedule

Career advancement opportunities

Paid training and professional development

Supportive work environment

Job summary

A leading financial institution is seeking Part-Time Customer Service Representatives to join their remote team. Ideal for those who enjoy assisting customers and solving problems, this role involves handling inquiries and providing support. With a flexible schedule and training provided, this position is perfect for students and professionals seeking work-life balance.

Qualifications

• Previous customer service experience is preferred.
• Freshers with excellent communication skills are encouraged.

Responsibilities

• Handle inbound and outbound customer service interactions.
• Provide accurate information on company products and services.
• Resolve customer complaints or elevate issues when necessary.

Skills

Strong communication skills (verbal and written)

Ability to multitask

Basic computer literacy

Customer-centric mindset

Ability to remain calm under pressure

Tools

CRM tools

Job description

Job Summary

Progressive Technology is currently seeking enthusiastic and customer-focused individuals to join our team as Part-Time Customer Service Representatives (Remote). This role is ideal for candidates who enjoy assisting people, solving problems, and creating positive experiences for customers. As a remote employee, you will handle customer inquiries via phone, email, or chat, providing accurate information and resolving issues in a professional and timely manner.

This is an excellent opportunity for students, stay-at-home parents, or professionals seeking flexible, remote part-time work with immediate hiring opportunities.

Key Responsibilities

• Handle inbound and outbound customer service interactions via phone, email, or chat.

• Provide accurate information regarding company products, services, and policies.

• Resolve customer complaints or escalate issues to higher-level support when necessary.

• Document customer interactions, feedback, and resolutions in the system.

• Maintain professionalism and empathy when dealing with diverse customer needs.

• Meet individual and team performance targets, including response time and quality standards.

• Collaborate with internal departments to ensure smooth customer experiences.

Required Skills and Qualifications

• Strong communication skills (verbal and written).

• Ability to multitask and manage time effectively in a fast-paced environment.

• Basic computer literacy with familiarity in email, chat, and CRM tools.

• Customer-centric mindset with strong problem-solving skills.

• Ability to remain calm and professional under pressure.

• High-speed internet connection and a quiet workspace for remote work.

Experience

• Previous customer service experience (retail, call center, hospitality, or remote support) is preferred but not mandatory.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Part-time remote role with flexible shifts available.

• Average 15–25 hours per week.

• Evening, weekend, or holiday shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service practices and call-handling etiquette.

• Strong interpersonal and listening skills to build customer trust.

• Ability to adapt quickly to new tools, processes, and technologies.

• Self-motivated, reliable, and able to work independently.

Benefits

• Competitive hourly pay.

• Flexible remote work schedule.

• Opportunity to work with a growing and innovative technology company.

• Paid training and ongoing professional development.

• Career advancement opportunities for high performers.

• Supportive and collaborative work environment.

Why Join Progressive Technology?

At Progressive Technology, we value innovation, teamwork, and customer satisfaction. Joining us means becoming part of a forward-thinking company that offers flexible working conditions, immediate hiring opportunities, and the chance to grow professionally. Whether you are starting your career or looking for a stable part-time role, this position provides a meaningful way to contribute while maintaining work-life balance.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their communication skills and availability. Shortlisted applicants will be contacted for a remote interview.

Apply today and start your career with Progressive Technologys customer service team!