Remote Chat Support Specialist - Customer Care Pro

The Elitejob; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Work-from-home convenience

Paid training

Health and wellness benefits

Remote-friendly environment

Job summary

Houston Skilled Consultancy is seeking a dedicated Chat Support Agent to join our remote customer service team. The role involves handling live chat, email, and other digital channels, delivering solutions with empathy and accuracy.

The position emphasizes written communication, problem-solving, and professionalism in a virtual environment, with flexible remote hours and potential shifts. You will collaborate across teams, maintain detailed records, and strive to exceed performance metrics.

Qualifications

• 1–2 years in customer service or technical support.
• Chat/online support experience is desirable.
• Ability to handle high volumes of inquiries with quality service.

Responsibilities

• Respond to customer inquiries via live chat, email, and other digital channels.
• Resolve complaints with empathy, patience, and efficiency.
• Maintain detailed records of interactions, transactions, and comments.
• Collaborate with teams to resolve complex queries.
• Identify opportunities to upsell or cross-sell when appropriate.
• Stay updated on products, services, policies, and promotions.
• Meet or exceed performance metrics such as response time and satisfaction.

Skills

Excellent written English

Problem solving

Multitasking

Professional communication

Independent remote work

Tools

CRM systems

Chat support software

Job description

Houston Skilled Consultancy is seeking a dedicated Chat Support Agent to join our remote customer service team. The role involves handling live chat, email, and other digital channels, delivering solutions with empathy and accuracy.

The position emphasizes written communication, problem-solving, and professionalism in a virtual environment, with flexible remote hours and potential shifts. You will collaborate across teams, maintain detailed records, and strive to exceed performance metrics.