Remote Live Chat Support Specialist

Mashreq Bank; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading remote customer support firm is seeking enthusiastic individuals as Live Chat Customer Support Representatives. This fully remote role involves providing real-time assistance to customers and ensuring prompt resolution of queries. Ideal candidates possess strong communication skills and a customer-first mindset. Both part-time and full-time opportunities are available, with competitive pay and career advancement potential.

Benefits

Competitive pay

Work-from-home flexibility

Paid training

Career development opportunities

Supportive team culture

Qualifications

• Strong communication skills, attention to detail, and a passion for helping people.
• Entry-level applicants are welcome; training will be provided.

Responsibilities

• Respond to customer inquiries promptly through live chat platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and escalate complex problems.

Skills

Excellent written communication skills

Strong problem-solving abilities

Customer-first mindset

Basic technical proficiency

Ability to work independently

High level of accuracy

Job description

A leading remote customer support firm is seeking enthusiastic individuals as Live Chat Customer Support Representatives. This fully remote role involves providing real-time assistance to customers and ensuring prompt resolution of queries. Ideal candidates possess strong communication skills and a customer-first mindset. Both part-time and full-time opportunities are available, with competitive pay and career advancement potential.