Remote Lead Qualification Specialist – High-Volume Outbound

Royal York Property Management, inc.; Cape Town; Remote; ZAR 466.000 - 582.000; Vollzeit

Zusammenfassung

Royal York Property Management is seeking a Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer to generate qualified transfers to sales, with a focus on high-volume calling and strict adherence to compliance and scripts.

The ideal candidate has extensive outbound experience, strong English, CRM proficiency, and the ability to meet hourly/daily targets while maintaining professionalism and

Qualifikationen

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Ability to follow scripts and compliance requirements.
• Full-time availability during the assigned campaign schedule.
• Verifiable employment history and professional references.

Aufgaben

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Kenntnisse

Outbound calling

Lead qualification

CRM usage

English communication

Dialer experience

Performance targets

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Jobbeschreibung

Royal York Property Management is seeking a Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer to generate qualified transfers to sales, with a focus on high-volume calling and strict adherence to compliance and scripts.

The ideal candidate has extensive outbound experience, strong English, CRM proficiency, and the ability to meet hourly/daily targets while maintaining professionalism and