Remote Lead Installer - Smart Home Systems

Placements24

George

Hybrid

ZAR 900,000 - 1,300,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Professional training opportunities

Job summary

Placements24 is seeking a Lead Installation Specialist to oversee the remote installation of smart home systems nationwide. You will guide a team of remote technicians, set standards, and ensure quality and customer satisfaction.

You will troubleshoot issues remotely, conduct virtual surveys, collaborate with sales and engineering, manage remote logistics, and deliver training. This fully remote role offers strong work-life balance and growth within a growing tech company.

Qualifications

7+ years in installation, technical support or project management focused on integrated systems.
Experience leading technical teams and managing installation projects.
Knowledge of smart home tech, networking and low-voltage systems.
Proven remote troubleshooting abilities for complex problems.
Excellent communication, leadership, and conflict resolution skills.
Proficiency with remote collaboration tools, CRM, and PM platforms.
Ability to read technical drawings and wiring diagrams.
Strong organizational skills and attention to detail.
Experience creating training materials and conducting virtual sessions.
Relevant technical degree or certification preferred.

Responsibilities

Lead and mentor a team of remote installation technicians, providing technical direction and support.
Develop and refine standardized installation procedures and best practices for various smart home systems.
Oversee the remote planning and execution of complex installations, ensuring timely and successful deployment.
Troubleshoot and resolve advanced installation issues encountered by technicians or clients via phone, video conferencing, and remote access tools.
Conduct virtual site surveys and consultations to assess installation feasibility and requirements.
Collaborate closely with sales, engineering, and customer support departments to ensure a cohesive client experience.
Manage inventory and logistics for installation materials and equipment remotely.
Develop and deliver remote training modules for new installation team members and clients.
Maintain detailed project documentation, including installation reports, progress updates, and final sign-offs.
Ensure all installations comply with industry standards, safety regulations, and client specifications.