Remote IT Support Technician

Placements24; Soweto; Hybrid; ZAR 120,000 - 260,000; Full time

Benefits offered by this job

Fully remote

Flexible working hours

Health insurance

Dental insurance

Vision insurance

Professional development opportunities

Supportive team culture

Job summary

Placements24 is seeking a dedicated Remote IT Support Technician to provide essential technical assistance to users from a remote work environment. You will diagnose and resolve hardware, software, and network issues to minimize productivity disruption.

You will be the first point of contact for IT queries, delivering timely solutions via phone, email, and remote desktop tools, while supporting onboarding and offboarding and maintaining accurate ticket records.

Qualifications

• Experience as an IT Support Technician, preferably in a remote setting.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common business applications.
• Proficiency with remote support tools and ticketing systems.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide remote technical support for hardware, software, and network issues experienced by users.
• Diagnose and resolve IT problems efficiently, utilizing remote desktop tools and diagnostic software.
• Install, configure, and troubleshoot operating systems, applications, and peripheral devices.
• Respond to help desk tickets, prioritizing and escalating issues as necessary.
• Maintain accurate records of user interactions, issues, and resolutions in the ticketing system.
• Assist with IT onboarding and offboarding processes for new and departing employees.

Skills

Remote IT support

Troubleshooting

Windows/macOS

Customer service

Remote desktop tools

Problem solving

Job description

About the Role

Our client is seeking a dedicated and skilled Remote IT Support Technician to provide essential technical assistance to their users from a remote work environment. This role involves diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to productivity. You will be the first point of contact for IT-related queries, offering timely and effective solutions through various communication channels, including phone, email, and remote desktop tools. The ideal candidate is highly proficient in IT troubleshooting, possesses excellent customer service skills, and is adept at working autonomously in a virtual setting, contributing to a seamless and efficient technological infrastructure for the entire organization.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues experienced by users.
• Diagnose and resolve IT problems efficiently, utilizing remote desktop tools and diagnostic software.
• Install, configure, and troubleshoot operating systems, applications, and peripheral devices.
• Respond to help desk tickets, prioritizing and escalating issues as necessary.
• Maintain accurate records of user interactions, issues, and resolutions in the ticketing system.
• Assist with IT onboarding and offboarding processes for new and departing employees.

Requirements

• Proven experience as an IT Support Technician or in a similar help desk role, preferably in a remote setting.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common business applications.
• Proficiency with remote support tools and network troubleshooting techniques.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a patient and customer-focused attitude.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary and performance incentives.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and IT certifications.
• A supportive team culture and a modern approach to IT support.