Remote IT Helpdesk Support

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Home office stipend

Paid time off

IT certifications

Job summary

Placements24 is seeking a skilled Remote IT Helpdesk Support to join a fully remote IT department. You will troubleshoot hardware, software, and network issues, providing remote assistance to employees and maintaining smooth IT operations across the organization.

Ideal candidates have strong technical knowledge, excellent problem-solving abilities, and can work autonomously in a virtual environment while contributing to a supportive remote work culture.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems, MS Office, and common business applications.
• Familiarity with TCP/IP, DNS, DHCP and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills; able to explain technical concepts clearly.

Responsibilities

• Provide first-level IT helpdesk support to employees remotely.
• Diagnose and resolve issues related to hardware, software, OS and network connectivity.
• Install, configure, and maintain computer systems and software.
• Manage user accounts, permissions, and access rights.
• Document all support requests and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when needed.

Skills

Windows

macOS

MS Office

Network fundamentals

Remote support tools

Communication

Tools

Ticketing system

Job description

About the Role

Our client is seeking a skilled and reliable Remote IT Helpdesk Support professional to join their fully remote IT department. This role is critical for providing essential technical support to employees across the organization, ensuring smooth IT operations and productivity. You will troubleshoot a wide range of hardware, software, and network issues, offering remote assistance and guidance. We are looking for individuals with strong technical acumen, excellent problem-solving skills, and the ability to work autonomously in a virtual setting, contributing to a robust and supportive remote work culture.

Key Responsibilities

• Provide first-level IT helpdesk support to all employees remotely.
• Diagnose and resolve technical issues related to hardware, software, operating systems, and network connectivity.
• Install, configure, and maintain computer systems and related software.
• Manage user accounts, permissions, and access rights.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to senior IT staff or specialized teams when necessary.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems, MS Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, capable of explaining technical concepts clearly.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Home office equipment and stipend.
• Opportunities for IT certifications and career advancement.