Technical Support Engineer - Remote

Placements24; Gauteng; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Training opportunities

Inclusive remote team

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer to join its distributed support team. This fully remote position involves diagnosing and resolving complex technical issues for users and clients, with emphasis on prompt, effective assistance and minimal disruption to operations.

You will document interactions, work with remote access tools, and escalate advanced problems to senior engineers, while contributing to the knowledge base and maintaining high standards of support in

Qualifications

• Proven experience as a Technical Support Engineer or in a similar role.
• Strong knowledge of computer systems, networks, and software troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Diagnose and resolve technical hardware and software issues for end-users.
• Provide timely and accurate technical support via phone, email, and remote access tools.
• Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system.
• Escalate unresolved issues to senior engineers or relevant teams.
• Contribute to the knowledge base by creating and updating support articles.

Skills

Technical support experience

Remote support

Network troubleshooting

Ticketing systems

Communication skills

Analytical thinking

Tools

Remote access tools

Helpdesk software

Job description

About the Role

Our client is seeking a highly skilled and technically proficient Technical Support Engineer to join their distributed support team. This role involves diagnosing and resolving complex technical issues for users and clients. You will be a key member of a team dedicated to providing prompt and effective technical assistance, ensuring minimal disruption to operations. This is a fully remote position, requiring excellent self-management skills and the ability to collaborate effectively in a virtual setting. You will be empowered with the resources to succeed and contribute to maintaining high standards of technical support excellence, fostering innovation and problem-solving within a global remote workforce.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues for end-users.
• Provide timely and accurate technical support via phone, email, and remote access tools.
• Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system.
• Escalate unresolved issues to senior engineers or relevant teams.
• Contribute to the knowledge base by creating and updating support articles.

Requirements

• Proven experience as a Technical Support Engineer or in a similar role.
• Strong knowledge of computer systems, networks, and software troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive salary package commensurate with experience.
• Fully remote work environment with flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced training and certifications.
• A collaborative and inclusive remote team atmosphere.