Remote Helpdesk Technician

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote

Work-life balance

Medical insurance

Professional development

Job summary

Placements24 is seeking a skilled Remote Helpdesk Technician to provide first-line technical support to internal users from a distributed IT team. You will diagnose hardware, software, and network issues, assist with software installation, and manage user accounts in a fully remote capacity.

The role emphasizes strong communication, independent work, and a commitment to timely resolutions in a remote setting.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network fundamentals and troubleshooting connectivity.
• Relevant certifications such as CompTIA A+ or Network+ are desirable.

Responsibilities

• Provide first-level technical support to users via remote access tools, phone, and email.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, permissions, and access controls within the IT systems.
• Document support activities, resolutions, and system configurations in the helpdesk ticketing system.
• Assist with IT asset management, including inventory tracking and deployment of new equipment.

Skills

Windows OS

macOS

Networking basics

Remote support

Customer service

Remote tools

Education

CompTIA A+

Network+

Tools

Helpdesk ticketing system

Remote access tools

Email support

Job description

Our client is actively seeking a skilled and dependable Remote Helpdesk Technician to join their distributed IT team, supporting operations remotely from anywhere. This role is critical for providing essential technical support to internal users, ensuring the seamless functioning of our IT infrastructure. You will diagnose, troubleshoot, and resolve a wide array of technical issues, ranging from hardware malfunctions to software glitches and network connectivity problems. The ideal candidate thrives in a remote work environment, demonstrating strong problem-solving capabilities and a commitment to delivering timely, effective IT support, contributing to a productive and efficient work atmosphere.

Key Responsibilities

• Provide first-level technical support to users via remote access tools, phone, and email.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, permissions, and access controls within the IT systems.
• Document support activities, resolutions, and system configurations in the helpdesk ticketing system.
• Assist with IT asset management, including inventory tracking and deployment of new equipment.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, as well as common productivity software.
• Familiarity with network fundamentals and troubleshooting connectivity issues.
• Excellent communication and customer service skills, adapted for remote interaction.
• Ability to work independently, manage multiple priorities, and troubleshoot effectively in a remote setting.
• Relevant certifications such as CompTIA A+ or Network+ are highly desirable.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote position offering significant work-life balance and flexibility.
• Comprehensive medical, dental, and vision insurance coverage.
• Opportunities for ongoing professional development and IT certifications.
• A collaborative and supportive team environment, fostering remote teamwork and innovation.