Remote IT Support Specialist

Placements24; Sandton; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Health insurance

Professional development

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join a fully distributed team. You will be the first point of contact for IT-related issues, providing essential assistance and troubleshooting from your home office.

The role emphasizes strong communication, self-discipline, and the ability to resolve technical challenges efficiently across departments. Benefits include remote work flexibility, equipment provision or stipend, and ongoing professional development.

Qualifications

• Experience in an IT Support or Help Desk role, preferably in a remote setting.
• Strong knowledge of Windows and macOS operating systems and Microsoft Office Suite.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and troubleshooting.
• Relevant IT certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide remote technical support to end-users via phone, email, and ticketing systems for hardware, software, and network issues.
• Install, configure, and troubleshoot Windows and macOS and standard business applications.
• Manage user accounts, permissions, and access to company resources.
• Diagnose and resolve network connectivity problems, including Wi-Fi and VPN issues.
• Escalate complex issues to senior IT staff when necessary.
• Maintain knowledge base of IT policies and procedures.

Skills

Remote support

Windows

macOS

VPN

DNS/DHCP

Troubleshooting

Communication

Certifications

Tools

Office Suite

Ticketing systems

Remote desktop

Job description

Our client is seeking a proactive and technically adept Remote IT Support Specialist to join their fully distributed team. This role is central to providing essential technical assistance and troubleshooting support to employees across various departments and locations. You will be the first point of contact for IT-related issues, ensuring seamless technological operations for the entire organization. This position offers the flexibility of remote work, requiring strong self-discipline, excellent communication skills, and a passion for resolving technical challenges efficiently and effectively from your home office.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and ticketing systems for hardware, software, and network issues.
• Install, configure, and troubleshoot operating systems (Windows, macOS) and standard business applications.
• Manage user accounts, permissions, and access to company resources.
• Diagnose and resolve network connectivity problems, including Wi-Fi and VPN issues.
• Escalate complex technical issues to senior IT staff or specialized teams when necessary.
• Maintain an up-to-date knowledge base of IT policies, procedures, and common user issues.
• Assist with the onboarding process for new employees, ensuring their IT equipment is set up and functional.

Requirements

• Proven experience in an IT Support or Help Desk role, preferably in a remote setting.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common productivity software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and troubleshooting techniques.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues quickly.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Benefits

• Competitive annual salary for a remote position.
• Opportunity to work fully remotely from any approved location.
• Company-provided IT equipment or stipend for home office setup.
• Health, dental, and vision insurance coverage.
• Professional development opportunities and continuous learning support.