Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Remote training

Bonuses

Flexible schedule

Job summary

Placements24 is seeking a skilled Customer Support Specialist to join our remote support team. You will deliver high-quality technical assistance, troubleshoot software and hardware issues, and guide customers toward best practices from your home office.

The role emphasizes proactive problem solving, clear remote communication, and collaboration with engineering to address root causes. A minimum of 3 years in tech support, strong IT knowledge, and comfort with CRM tools are required.

Qualifications

• Minimum 3 years of experience in a technical support or helpdesk capacity.
• Strong understanding of IT support principles and common software applications.
• Excellent remote communication and active listening skills.
• Proficiency with remote support tools and customer relationship management (CRM) software.

Responsibilities

• Deliver exceptional customer support via remote channels, including email, chat, and phone.
• Troubleshoot and resolve software and hardware issues for a diverse client base.
• Document all support interactions, solutions, and customer feedback accurately.
• Collaborate with technical teams to identify and address root causes of recurring issues.
• Educate customers on product features and best practices to improve their experience.

Skills

Technical support

Remote communication

Active listening

Troubleshooting

CRM software

Tools

CRM software

Remote support tools

Job description

About the Role

Our client is actively seeking a skilled and driven Customer Support Specialist to become a key member of their remote support team. This role is crucial for providing outstanding technical assistance and resolving complex customer issues from the comfort of your home office. You will play a vital part in enhancing the customer experience by offering prompt, accurate, and helpful support, contributing directly to customer retention and satisfaction. This is a fantastic opportunity to join a forward-thinking company that embraces remote work and values continuous learning and innovation.

Key Responsibilities

• Deliver exceptional customer support via remote channels, including email, chat, and phone.
• Troubleshoot and resolve software and hardware issues for a diverse client base.
• Document all support interactions, solutions, and customer feedback accurately.
• Collaborate with technical teams to identify and address root causes of recurring issues.
• Educate customers on product features and best practices to improve their experience.

Requirements

• Minimum 3 years of experience in a technical support or helpdesk capacity.
• Strong understanding of IT support principles and common software applications.
• Excellent remote communication and active listening skills.
• Proficiency with remote support tools and customer relationship management (CRM) software.
• Ability to manage time effectively and work autonomously in a remote setting.

Benefits

• Highly competitive remote salary and performance-based bonuses.
• Flexible remote work schedule and environment.
• Opportunities for remote training and professional growth certifications.
• Comprehensive benefits package, including health and retirement plans.
• A culture that fosters independence, collaboration, and innovation.