Remote Tech Support Engineer — Solve Complex Issues

Placements24; South Africa; Teletrabalho; ZAR 90 000 - 120 000; Tempo integral

Resumo da oferta

Placements24 is seeking a Junior Technical Support Apprentice to join a fully remote team. You will receive comprehensive training and mentorship while helping clients resolve hardware, software, and network issues. A strong focus on customer service and problem-solving will be essential as you build a career in IT support.

The role offers remote work flexibility with hands-on learning, practical experience, and guidance to develop robust troubleshooting skills in a fast-paced tech environment.

Qualificações

• Eager and technically inclined, eager to learn and grow in IT support.
• Strong customer service mindset and the ability to communicate clearly.

Responsabilidades

• Provide first-level technical support to clients via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Guide users through step-by-step solutions for technical issues.

Conhecimentos

Eager & technical inclinded

Customer service

Troubleshooting

Hardware issues

Descrição da oferta de emprego

Junior Technical Support Apprentice (Remote)

Our client, a leading provider of IT solutions, is seeking an eager and technically inclined Junior Technical Support Apprentice to join their fully remote team. This is an exceptional opportunity for an individual passionate about technology and problem-solving to embark on a career in IT support. You will receive comprehensive training and mentorship, learning to assist clients with hardware, software, and network issues. This role requires a dedicated individual who can provide excellent customer service and demonstrate strong troubleshooting skills. Working remotely, you will be instrumental in ensuring our clients receive timely and effective technical assistance, contributing to their seamless operation. This position is ideal for someone looking to build a solid foundation in the IT sector while enjoying the flexibility of a remote work environment.

Key Responsibilities

• Provide first-level technical support to clients via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Guide users through step-by-step solutions for technical