Remote IT Service Operations Coordinator

Hirexe; South Africa; Remote; ZAR 988,000 - 1,317,000; Full time

Job summary

USA-Based Managed Service Provider (MSP) is seeking an IT Service Coordinator to join the team in a fully remote role. The ideal candidate will excel in project management, scheduling, and coordination of service desk tickets and technician dispatch across time zones.

Responsibilities include coordinating tickets, tracking progress, communicating with clients, and ensuring resources and equipment orders are handled efficiently.

Qualifications

• 2+ years in service coordination, service desk, or project coordination.
• Strong project management and organizational skills with multiple schedules and deadlines.
• Experience scheduling technicians and coordinating service requests.
• Sufficient technical understanding to coordinate IT services (advanced tech not essential).
• Able to order equipment and parts and track delivery.
• MSP environment experience is advantageous.

Responsibilities

• Coordinate incoming service desk tickets and assign to technicians.
• Manage scheduling and dispatch of technicians based on priorities.
• Oversee multiple projects and service requests and track progress.
• Assess ticket urgency and coordinate escalations to technical resources.
• Maintain clear communication with clients, technicians, and internal teams.
• Monitor queues and timelines and follow up on outstanding tasks.
• Coordinate ordering of IT equipment and replacement parts.
• Track orders and dependencies for projects.
• Ensure requests and projects are organized and documented.
• Provide excellent customer service with a professional, solutions-oriented approach.

Skills

Project management

Scheduling

Coordination

Attention to detail

English communication

Typing speed 50+ WPM

Client communication

Fast-paced environment

Tools

Ticketing systems

Scheduling tools

Project management platforms

Job description

USA-Based Managed Service Provider (MSP) is seeking an IT Service Coordinator to join the team in a fully remote role. The ideal candidate will excel in project management, scheduling, and coordination of service desk tickets and technician dispatch across time zones.

Responsibilities include coordinating tickets, tracking progress, communicating with clients, and ensuring resources and equipment orders are handled efficiently.