Junior IT Support Engineer (MSP)

Hirexe; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Hirexe is seeking an IT Support Technician for remote work. The role focuses on Level 1 IT support in MSP environments, handling tickets via calls and emails with speed and precision. You will work with ConnectWise RMM, Datto, and related tools, escalating to senior engineers when needed.

Ideal candidates have 2+ years in MSPs, strong Windows OS knowledge, and excellent communication with fast typing. Remote work requires EST-friendly hours and a proactive problem-solving mindset.

Qualifications

• 2+ years of MSP experience.
• Proficiency with ConnectWise RMM or AutoTask.
• Solid understanding of Windows OS and basic networking.
• Fast typing speed and strong communication.

Responsibilities

• Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware/software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Skills

MSP experience

Strong communication

Fast typing speed

Customer service orientation

Tools

ConnectWise RMM

AutoTask

Windows OS

Networking basics

Job description

Location: Remote (Must be willing to work EST Time zone)

Type: Full-time

About Us

A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview

We are seeking an IT Support Technician with experience in ConnectWise RMM, Datto, and MSP environments. You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!

Key Responsibilities

• Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware/software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Required Skills & Qualifications

• 2+ years of experience in an MSP environment.
• Proficiency with ConnectWise RMM or AutoTask
• Solid understanding of Windows OS, basic networking, and IT troubleshooting.
• Fast typing speed – accuracy and speed are key in ticket handling.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and ability to work under pressure.