Remote Service Desk Coordinator (Hybrid)

Hyperclear Tech; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Cyberlogic is seeking a Service Desk Coordinator to support day-to-day client services, incident management, and team coordination in a hybrid/remote environment. You will manage ticket triage, scheduling, and on-site visits, while guiding junior staff and maintaining strong customer communications.

You will also coordinate logistics, training, and reporting to ensure service delivery aligns with CSS standards and client expectations.

Qualifications

• National Senior Certificate is required.
• ITIL Foundation and CompTIA A+ certifications are required.
• 2-3 years' Service Desk experience and 3-5 years' customer-facing experience.
• Experience with coordinating team schedules and on-site visits is preferred.

Responsibilities

• Allocate incoming requests or incident tickets to the appropriate team members.
• Prioritise tickets based on urgency and impact; coordinate with Team Leads for high-priority issues.
• Assist interns with triage, priority setting and status updates.
• Coordinate on-site technical support visits and balance workloads across the CSS team.
• Maintain weekly schedules and ensure adequate coverage during business hours.
• Coordinate client orders, deliveries and equipment logistics with procurement and drivers.
• Train and onboard new CSS team members on ticketing systems and IT tools.
• Generate reports to support SDMs and Team Leaders in client accounts.

Skills

Ticket management

Communication

Customer service

Team coordination

Training & mentoring

Problem solving

Documentation

MS 365

Desktop support

Networking basics

Education

National Senior Certificate

ITIL Foundation

CompTIA A+

Tools

Ticketing management system

Microsoft 365

Job description

Cyberlogic is seeking a Service Desk Coordinator to support day-to-day client services, incident management, and team coordination in a hybrid/remote environment. You will manage ticket triage, scheduling, and on-site visits, while guiding junior staff and maintaining strong customer communications.

You will also coordinate logistics, training, and reporting to ensure service delivery aligns with CSS standards and client expectations.