Remote IT Helpdesk Analyst: Expert Support & Growth

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Retirement plan

Certifications & training

Paid time off

Career growth

Job summary

Placements24 is seeking a Remote IT Helpdesk Analyst to join a leading software solutions team. You will provide first and second-level IT support for hardware, software and network issues from a fully remote environment.

Based in South Africa, Vereeniging area, on-site work may be required in the future. The role emphasizes autonomy, collaboration, and proactive problem-solving to keep systems running smoothly.

Qualifications

• 3+ years in IT helpdesk or technical support.
• Strong knowledge of Windows and macOS, Microsoft 365, and common business apps.
• Proficiency with remote support tools and ticketing systems (ServiceNow, Zendesk).
• Excellent troubleshooting and problem-solving skills with a logical approach.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Diagnose, troubleshoot and resolve technical problems using remote access tools.
• Install, configure and deploy hardware and software for employees.
• Manage user accounts, permissions, and access rights.
• Document all tickets and resolutions in the ITSM system.
• Escalate complex issues to senior IT staff or vendors as needed.
• Maintain IT inventory and assets.
• Contribute to IT knowledge base articles and guides.
• Identify and prevent potential IT issues and keep up with trends.

Skills

Troubleshooting

Remote work

Communication

Time management

Education

Bachelor's degree in Computer Science/IT

CompTIA A+

CompTIA Network+

MCSA

Tools

ServiceNow

Zendesk

Microsoft 365

Remote access tools

Job description

Placements24 is seeking a Remote IT Helpdesk Analyst to join a leading software solutions team. You will provide first and second-level IT support for hardware, software and network issues from a fully remote environment.

Based in South Africa, Vereeniging area, on-site work may be required in the future. The role emphasizes autonomy, collaboration, and proactive problem-solving to keep systems running smoothly.